Zain Ahmed

I am a dedicated Customer Support Professional with over 6 years of experience in high-volume e-commerce and medical environments. My expertise lies in resolving inquiries through chat, email, and phone with empathy and efficiency, achieving a remarkable 97% customer satisfaction rating and a 95% first-contact resolution rate. My ability to type at over 100 words per minute allows me to provide swift and accurate responses, ensuring that customer needs are met promptly.

In my current role as a Remote Customer Support Specialist at Northwestern Medicine, I handle 50-80 daily support inquiries, guiding users through troubleshooting with clear and empathetic communication. I have successfully reduced ticket resolution time by 30% through improved documentation and FAQs, while also maintaining positive customer relationships by de-escalating complaints and building trust through active listening. I am now seeking remote customer support roles where I can leverage my proven strengths in troubleshooting, ticket prioritization, and remote collaboration to make an immediate impact.