Ifeyinwa Egu

I am a motivated customer service representative with over two years of experience in enhancing customer satisfaction and resolving inquiries efficiently. My journey began at E.E UgoSinAgro Farm, where I played a pivotal role in boosting customer satisfaction ratings by 30% through effective communication and problem-solving strategies. I streamlined the complaint resolution process, reducing response times by 40%, which significantly improved the customer experience.

Currently, I contribute to the family-run business, Bendeck doors and accessories, while balancing my academic responsibilities as a full-time student. My involvement in marketing strategies and customer relations has not only shaped business operations but also honed my time-management skills. I thrive in collaborative environments, where I can identify growth opportunities and enhance operational efficiency, ensuring that the business continues to thrive.