Alade Olawumi Oluwadunsin

I am a dedicated and results-driven customer support professional with years of experience delivering exceptional service across various industries. My expertise lies in resolving customer inquiries and issues with empathy, patience, and efficiency. I am proficient in handling both complex and routine inquiries via phone, email, chat, and social media, ensuring that each customer interaction is positive and productive.

Throughout my career, I have demonstrated a strong commitment to customer satisfaction and fostering long-term relationships. My role as a Customer Service Representative at Four T’s Bookstore and Publishers allowed me to resolve over 200 customer inquiries weekly, enhancing overall satisfaction levels. I also revamped transactional approaches and streamlined order coordination, achieving a 98% fulfillment rate. My volunteer experience with the National Youth Service Corp further honed my skills in community engagement and program organization, aligning with Sustainable Development Goals.