Looking for a job

Luciana Ifeoma

@lucianaifeoma

Sales Executive at Smile Communications who grew broadband subscriptions through prospecting, client follow-up, and consultative sales.

Nigeria

Message

What I'm looking for

I'm seeking a remote or office-based role in Sales, Business Development, Account Management, or Customer Success, where I can contribute to an international team.

At Smile Communications Ltd, I drove customer acquisition for broadband and telecom products through outbound calls, field visits, and digital lead follow-up. I managed client records in a CRM and worked with technical and customer support teams on onboarding.

Across sales and business development roles, I exceeded sales targets, grew customer relationships, and developed targeted sales strategies at Lorry Logistics Ltd that increased revenue by 100% during my time there. My experience also includes customer support, loan collections, and recruitment and administrative support.

Experience

Work history, roles, and key accomplishments

Sales Executive

Smile Communications Ltd

Jan 2025 - Jun 2026 (1 year 5 months)

Drove new customer acquisition for broadband and telecom products through outbound sales calls, field visits, and digital lead follow-up, consistently meeting and exceeding monthly sales quotas. Managed a portfolio of clients within a CRM system and delivered tailored product presentations to improve conversion rates.

Sales Business Development CRM Customer Acquisition Outbound Sales Lead Generation Product Presentations Customer Relationship Management

Sales Representative / Telemarketer

Bridget Platinum Insurance Brokers Ltd

Sep 2024 - Dec 2024 (3 months)

Conducted structured outbound calls to qualified prospects, converting leads into active insurance policyholders. Resolved client inquiries and objections in real time, closing sales deals efficiently while maintaining service quality.

Telemarketing Outbound Sales Lead Conversion Objection Handling Customer Service Insurance Sales

Business Development Officer / Sales Representative

Lorry Logistics Ltd

May 2024 - Aug 2024 (3 months)

Designed and executed targeted sales strategies that increased company revenue by 100% within the role period. Onboarded and retained key clients by delivering tailored logistics solutions and proactive account follow-up.

Business Development Sales Strategy Client Onboarding Account Management Relationship Building Logistics

Field Sales Agent

Renmoney Microfinance Bank

Jan 2024 - Apr 2024 (3 months)

Built and maintained strong client relationships that drove satisfaction and long-term retention. Developed customized sales models and negotiated successful loan and product deals with prospective clients.

Field Sales Customer Relationship Management Negotiation Loan Products Sales Targets

Customer Care Representative

Spectranet Ltd

Aug 2023 - Jan 2024 (5 months)

Handled a high volume of customer complaints and inquiries via phone and email, maintaining strong service-level performance. Converted inbound support interactions into cross-sell and upsell opportunities, contributing to revenue growth.

Customer Support Complaint Resolution Cross Selling Upselling Communication Skills Service Level Management

Loan Collection Officer

Dover Credit Ltd

Jun 2021 - Aug 2023 (2 years 2 months)

Managed a portfolio of overdue accounts, contacting clients to negotiate structured repayment plans. Maintained accurate customer and account records to support recovery and compliance reporting.

Debt Collection Negotiation Account Management Compliance Customer Records Management

Assistant Manager

TradeDepot.co

May 2019 - Apr 2021 (1 year 11 months)

Oversaw recruitment, hiring, and training of new employees to support operational growth. Coordinated team performance management and resolved workplace conflicts to maintain productivity.

Recruitment Training Team Management Performance Management Conflict Resolution

Personal Assistant

Esosa Car Company Ltd

Mar 2016 - Oct 2018 (2 years 7 months)

Managed executive schedules, travel arrangements, and correspondence with a high degree of accuracy and discretion. Organized company events and provided administrative support across departments.

Executive Support Calendar Management Travel Arrangements Event Planning Administrative Support

Assistant HR Officer

Magrellos

Aug 2014 - Feb 2016 (1 year 6 months)

Supported end-to-end recruitment, onboarding, and policy implementation processes. Maintained employee records and assisted with payroll processing administration.

Recruitment Onboarding HR Policy Employee Records Payroll Administration