Open to opportunities

Ifeoluwa Oladapo

@ifeoluwaoladapo

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Customer Service Representative using CRM tools to resolve issues, retain customers, and improve service delivery.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can use CRM tools to handle calls and inquiries, resolve complaints quickly, improve retention, and maintain accurate records to deliver a consistently great customer experience.

I’m a results-oriented Customer Service Representative who uses CRM tools like Zendesk to manage customer interactions, document outcomes, and keep follow-ups accurate. In my remote role at ENRYMART VITAL, I placed 20+ outbound calls daily, logged detailed results in Zendesk CRM, and helped achieve a 90% customer satisfaction score through proactive communication and calm, effective complaint handling.

I also bring strong day-to-day service and operations experience from roles in customer support, order processing, and administration. At RL DESSERTS, I coordinated customer interactions across phone and social media, handled complaints professionally, and ensured orders were delivered on time with the production team; at WILL OF GOD STATIONERY AND BOOKSHOPS, I managed 30+ daily inquiries, processed POS/cash transactions with zero discrepancies, and contributed to a 95% satisfaction rate. My background also includes administrative support—filing, record keeping, and student enrollment support—so I can combine accuracy with responsiveness while maintaining trusted customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Remote Sales Agent

Current

Enymart Vital

Mar 2026 - Present (4 months)

Placed 20+ outbound calls daily to confirm orders and provide shipping updates, achieving a 90% customer satisfaction score. Logged call outcomes in Zendesk CRM, handled inbound inquiries, and updated customer follow-ups and account statuses while maintaining organized order tracking in Google Sheets.

Outbound Calling Order Confirmation Shipping Zendesk Complaint Resolution Data Security

Customer Service Representative

RL Desserts

Dec 2025 - Feb 2026 (2 months)

Handled customer inquiries and order placements via phone and social media platforms, processing orders and coordinating with the production team to support timely delivery. Managed complaints professionally, maintained customer records using internal tracking systems, and supported payment processing and daily sales reconciliation, improving satisfaction by reducing repeat issues.

Order Placement Phone Support Social Media Support Order Processing Production Coordination Customer Complaint Resolution Tracking Systems Customer Management Payment Processing

Administrative Support

Beatrice International Schools

Oct 2024 - Dec 2025 (1 year 2 months)

Managed day-to-day administrative tasks including filing, record keeping, and document management, and coordinated staff schedules, appointments, and meetings. Supported student enrollment record accuracy, prepared reports and internal communications, and ensured smooth office operations through supplies, logistics, and vendor coordination, improving office efficiency through systematic filing and

Administrative Support Record keeping Document Management Scheduling Appointment Coordination Report Preparation Internal Communications Logistics Coordination Vendor coordination event support Process Improvement

Customer Service Representative

Will of God Stationery and Bookshops

Jan 2025 - Oct 2025 (9 months)

Served as first point of contact for walk-in customers and vendors, managing 30+ daily inquiries while maintaining sales and inventory records through structured filing. Handled cash and POS transactions with zero discrepancies and supported academic material selection and support sessions, contributing to improved student outcomes and high customer satisfaction with fewer reported concerns and co

Customer Service Cash Handling POS Customer Satisfaction Customer Retention Order Accuracy Multitasking Team Collaboration

Remote Call Agent

Alda Health and Cosmetics

Aug 2023 - Jun 2024 (10 months)

Handled inbound and outbound customer calls, providing product information, resolving inquiries, and managing customer accounts using CRM tools. Supported order processing, returns, and payment verification, consistently maintaining customer satisfaction and meeting performance targets for call handling, response time, and issue resolution while sharing customer feedback for process improvements.