I am looking for a remote position with flexible or overnight hours, ideally in customer support, live chat, or sales. I enjoy working independently and delivering excellent service even during off-peak hours.
MRLooking for a job
marc rows
@marcrows
Remote live chat and customer service rep skilled in communication, CRM, and sales support.
NigeriaWhat I'm looking for
I’m a remote customer service and sales rep who loves helping people and making things easier for customers. I’ve worked with live chat, CRM tools, and sales support. I enjoy teamwork, resolving issues quickly, and learning new tools that help me grow and improve every day.
Experience
Work history, roles, and key accomplishments
LS
Current
Customer Service Representative
Lagos State Internal Revenue Service
Oct 2011 - Present (14 years)
Handled 100+ customer inquiries daily across phone, chat, and email, maintaining a 98% satisfaction score and 92% first-contact resolution while reducing data errors by 35% through improved Salesforce and Zendesk processes.
ST
Virtual Instructor / Administrative Assistant
Saint John of God Tutoring
Jun 2009 - Jul 2010 (1 year 1 month)
Managed schedules for 50+ students and graded 120+ assessments, producing weekly academic reports that saved the admin team 4+ hours weekly and supporting onboarding to reduce complaints by 25%.
Education
Degrees, certifications, and relevant coursework
AG
Ago-Iwoye
Bachelor’s Degree, Economics
2009 - 2009
Completed a Bachelor’s Degree in Economics in Ogun State in 2009.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
12k-20k USD
Social media
Skills
Customer SupportCommunicationProblem SolvingTime ManagementEmpathyProactive AdaptabilityConflict ResolutionOrganizationActive ListeningMultitaskingAttention To DetailTeam CollaborationZendeskSalesforceHubSpotSalesflareFreshdeskMicrosoft OfficeGoogle WorkspaceTicketing SystemsData EntryCustomer Feedback AnalysisZoomMicrosoft TeamsSlackCanvaTrelloAsanaLoomCalendlyGoogle MeetCalendar ManagementReport WritingAppointment Managementdocument preparationFile OrganizationMeeting SupportGmailInstructorScore
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