Ifeoluwa Livingstone

Delivered responsive and personalized customer support to over 100+ learners weekly across Nigeria, Canada, and the USA via calls, email, WhatsApp, and live chat. Maintained a learner satisfaction rate above 95% through proactive communication, follow-ups, and feedback collection.

Facilitated seamless booking of international and domestic travel tickets, ensuring accuracy and timely delivery. Coordinated and processed visa applications, ensuring compliance with immigration regulations and maintaining a 98% approval rate.

Supported daily administrative tasks, including scheduling meetings, handling correspondence, and managing office supplies. Coordinated internal and external meetings, prepared agendas, and recorded meeting minutes.

Completed a comprehensive program focused on developing skills essential for virtual administrative support. Gained expertise in managing administrative tasks, coordinating schedules, and utilizing digital tools for efficient remote work.

Participated in a professional development program designed to enhance leadership and problem-solving skills. Focused on strategic thinking, business analysis, and effective communication in a professional setting.

Acquired certification in data analysis using Microsoft Excel. Developed proficiency in data manipulation, visualization, and interpretation for informed decision-making.

Obtained professional certification in Customer Relationship Management (CRM). Gained expertise in managing customer interactions, improving customer satisfaction, and fostering client relationships.

Completed a Bachelor of Science degree with a focus on statistical analysis and methodologies. Studied various statistical concepts, data interpretation, and their applications in real-world scenarios.