CO

Open to opportunities

Confidence Odih

@confidenceodih

I streamline remote administration, customer support, and student admissions operations.

What I'm looking for

I'm seeking a remote Administrative Assistant or Virtual Assistant role where I can use my organizational, communication, customer support, and administrative skills to improve business efficiency.

I've managed end-to-end international student application processes at HiTouch Global Ltd., coordinating admissions documentation, visa processing, client communication, appointments, and digital records.

I bring more than 10 years of administrative, customer service, executive support, sales support, and client relationship experience. At Nother Global Ltd. (MTN), I handled customer requests, complaints, SIM registration, account services, and CRM updates across multiple channels.

From Eaglestar Technologies Ltd. to Richie Consult Group, I've maintained confidential records, managed schedules and correspondence, prepared reports, coordinated meetings, and supported daily business operations with accuracy and professionalism.

Experience

Work history, roles, and key accomplishments

HL

Educational Consultant

HiTouch Global Ltd.

Jun 2023 - Jul 2026 (3 years 1 month)

Managed end-to-end student application processes for international admissions, including documentation, visa processing, and client communication. Maintained accurate digital records and databases, prepared reports, and coordinated with international institutions.

Admissions Visa Processing Documentation Database Management Report Preparation Client Communication Appointment Scheduling Email Management Administrative Support

NM

Customer Care Representative

Nother Global Ltd. (MTN)

Nov 2021 - May 2023 (1 year 6 months)

Assisted customers through multiple service channels, managed complaints, and updated CRM records. Processed SIM registration and account requests.

Customer Service Complaint Management CRM Data Entry Account Processing

EL

Secretary/Sales Representative

Eaglestar Technologies Ltd.

Jan 2016 - Dec 2021 (5 years 11 months)

Managed correspondence and schedules, prepared reports, and maintained confidential records. Coordinated meetings and customer follow-up.

Correspondence Management Scheduling Report Preparation Record keeping Meeting Coordination Follow up

RG

Office Assistant

Richie Consult Group

Jan 2014 - Dec 2015 (1 year 11 months)

Maintained files and documentation, and supported daily administrative operations.

File Management Documentation Administrative Support

Education

Degrees, certifications, and relevant coursework

DP

Dorben Polytechnic

Higher National Diploma, Hospitality Management

Pursued a Higher National Diploma in Hospitality Management.

Tech stack

Software and tools used professionally

Google Workspace

Google Meet

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Job categories

Administrative Assistant Virtual Assistant Executive Assistant Customer Service Customer Success Specialist Sales Educational Consultant Office Assistant Office Secretary Administrative Assistant

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