Hope Onoja
@hopeonoja
Organized administrative professional transitioning to virtual support with strong client service and systems skills.
What I'm looking for
I am an administrative professional transitioning into virtual support with over five years of experience managing calendars, documents, and communications across corporate and service environments. I consistently improved team efficiency by organizing inboxes, schedules, and records to help teams meet deadlines and reduce follow-up gaps.
My roles have included executive calendar management, travel booking, drafting correspondence, maintaining accurate billing and procurement records, and daily handling of 30–50+ administrative requests with confidentiality and accuracy. I am highly organized, proactive, and dependable, with practical proficiency in Google Workspace, Microsoft Office, CRM tools, and remote collaboration platforms.
I bring strong customer-service orientation from front-desk and customer-facing positions, experience with basic bookkeeping, invoicing, and expense tracking, and a commitment to process improvement. I am eager to apply these skills in virtual assistant or remote administrative roles that value responsiveness, confidentiality, and operational reliability.
Experience
Work history, roles, and key accomplishments
Administrative Virtual Assistant
Fedlocks Automation Limited
Jan 2025 - Present (1 year)
Provide customer service and administrative support, handling inquiries, orders, returns, and escalations while improving response quality and follow-up to ensure customer satisfaction.
Front Desk Officer / Personal Secretary
Sotvic Investments Limited
Jan 2022 - Jan 2025 (3 years)
Managed executive calendars, travel and communications, drafted correspondence and reports, and maintained accurate records and procurement documents to ensure timely task completion.
Front Desk Officer / Customer Service Rep
Medexa Pharmacy
Jan 2021 - Jan 2022 (1 year)
Performed administrative clerical duties and maintained accurate daily operational records, supporting the team with data entry and document management.
Sales Representative / Front Desk Support
Big Treat Plc
Jan 2018 - Jan 2020 (2 years)
Managed front desk operations, assisted sales by recommending products, handled customer queues and resolved issues to support store operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Administrative Virtual Assistance
2025 - 2025
Completed an Administrative Virtual Assistant certificate focused on virtual support tools, communication, and administrative processes.
Lagos State University
Bachelor of Science, Business Administration
2021 - 2025
Completed a Bachelor of Science in Business Administration with coursework and practical training in business operations and administrative management.
The Saint International School
Secondary School Leaving Certificate, Secondary Education
2012 - 2018
Attained Secondary School Leaving Certificate with general secondary education across core subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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