Open to opportunities

Ukonu Benjamin

@ukonubenjamin

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Customer service specialist with 5+ years supporting banking clients remotely.

Nigeria

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What I'm looking for

I’m looking for a remote customer service role in banking/fintech where I can resolve complaints, support digital banking and POS issues, use CRM-driven workflows, and deliver consistently excellent client experiences.

I’m a customer-focused professional with over 5 years of experience in customer service, technical support, and operations management within the banking sector. I handle customer inquiries across phone and digital channels, resolving complaints efficiently while maintaining high satisfaction in fast-paced environments.

At Keystone Bank, I’ve supported customers through phone and digital communication, managed account services (opening, reactivation, transfers, and closure), and assisted with mobile and online banking platforms. I also use CRM systems to track customer interactions, while my technical support experience includes remote POS troubleshooting, transaction issue support for merchants and customers, and strong product knowledge of electronic banking services.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Operations Officer

Current

Keystone Bank Limited

Jul 2023 - Present (3 years)

Provided customer support via phone and digital communication channels, resolving complaints promptly to maintain high satisfaction. Managed account services (opening, reactivation, transfers, and closure) and supported mobile and online banking users using CRM systems.

Customer Support CRM Systems Complaint Resolution Account Services Mobile Banking Online Banking Support Digital Communication Microsoft Office Suite

Technical Support Representative

Keystone Bank Limited

Aug 2019 - Jul 2023 (3 years 11 months)

Delivered remote technical support to POS merchants and banking customers, assisting with transaction issues and POS troubleshooting. Handled customer inquiries across phone and digital channels while maintaining strong product knowledge of electronic banking services.

Remote Technical Support POS Troubleshooting Customer Support Product Knowledge Communication Skills Troubleshooting

Class Teacher

Gifted Brains Tutorials

Feb 2019 - Jun 2019 (4 months)

Delivered lessons and communicated effectively with students and parents, creating educational materials to support learning. Monitored student progress and supported classroom learning activities.

Communication Skills Time Management Multitasking Administrative Coordination

Accounting Intern

Court of Appeal

Dec 2017 - Oct 2018 (10 months)

Assisted with bookkeeping and record management while supporting day-to-day administrative tasks. Managed professional phone communication and helped maintain organized documentation.

bookkeeping support Record Management Administrative Support Phone Communication Microsoft Office Suite Time Management Communication Skills Multitasking