ICibrahem chetoos
@ibrahemchetoos
Dynamic customer service professional with leadership experience.
EgyptWhat I'm looking for
I am a dynamic and results-driven Customer Service Professional with over 5 years of experience in customer support, team leadership, and user engagement. My journey has equipped me with the skills to manage high volumes of inquiries and resolve complex issues effectively. I have a proven track record of leading customer service initiatives that enhance customer satisfaction and operational efficiency.
Currently, I serve as a CS Team Leader at DramaBite App, where I lead a support team handling over 10,000 WhatsApp chats and complex tickets. My role involves moderating content, enforcing policies, and implementing user-friendly solutions. I take pride in developing training resources and launching programs that onboard thousands of users, showcasing my commitment to improving service delivery and team performance.
Experience
Work history, roles, and key accomplishments
CS Team Leader
DramaBite App
Feb 2024 - Present (1 year 3 months)
Led a support team handling 10,000+ WhatsApp chats and complex tickets. Moderated content, enforced policies, and implemented user-friendly solutions. Developed training resources, improved abuse investigation tools, and launched the Partner Program (+5,000 users onboarded).
Freelance Photographer & Graphic Designer
Freelance
Provided photography and editing services using Photoshop since 2011.
Customer Service Representative (Training)
Ecco Company
Delivered customer support and processed applications during training program.
Superintendent
Chevron Egypt
Led operations, monitored productivity, and handled performance reporting and staff training.
Warehouse Supervisor
Efiko Oil Company
Managed inventory operations and warehouse staff to maintain accuracy and efficiency.
Customer Service
Mico Company (Yoho App)
Sep 2022 - Feb 2024 (1 year 5 months)
Handled customer inquiries, technical issues, and complaints via chat and calls. Enhanced problem-solving skills and managed multiple requests under pressure. Collaborated with team members to improve service efficiency and customer satisfaction.
Partner Support
Elmenus Egypt
Resolved ticket queues and handled rejected orders with restaurants and customers. Assisted delivery fleet in real-time through chat and phone channels.
Customer Service & Sales
B.Tech (Exceed Company)
Managed sales inquiries and customer complaints via multiple channels. Provided feedback on processes and mentored junior agents.
Sales Representative & Maintenance
Mobile Store
Promoted and sold mobile products while handling basic maintenance and support.
Web-Chat Customer Service
Talabat (Teleperformance Egypt)
Responded to customer inquiries and complaints through live chat. Processed orders and provided product knowledge and assistance.
Education
Degrees, certifications, and relevant coursework
Suez Institute for Administrative Information Systems
Bachelor, Administrative Information Systems
Studied administrative information systems.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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