SMsameh mohammed
@samehmohammed
Dedicated customer service professional with strong analytical skills.
EgyptWhat I'm looking for
I am a customer service professional with over a decade of experience in various roles, including billing advisor and global customer service support. My journey began at Vodafone Egypt, where I honed my skills in resolving billing issues through multiple channels such as phone, chat, and email. This role laid the foundation for my commitment to delivering exceptional customer experiences.
Throughout my career, I have worked with leading companies like Teleperformance and Bigo Live, where I not only addressed customer inquiries but also tackled technical problems and improved service quality through data analysis. My current position at MTC Game allows me to leverage my expertise in global customer service, ensuring customer satisfaction while managing product inquiries and payment issues efficiently.
Experience
Work history, roles, and key accomplishments
Global Customer Service Support
MTCGAME
Feb 2023 - Present (2 years 5 months)
Provided global customer service support, addressing product inquiries and resolving technical and payment issues. Verified customer data for KYC compliance and monitored product stock.
Customer Service Support
BigoLiveAPP
Mar 2019 - Present (6 years 4 months)
Delivered customer service and operational support for a live application, handling user inquiries and resolving technical and billing problems. Gathered and analyzed data to enhance service.
Customer Service Support
Teleperformance Egypt
Jan 2015 - Present (10 years 6 months)
Provided customer service and operational support for a live application, addressing user inquiries and resolving technical and billing issues. Collected and analyzed data to improve service quality.
Billing Advisor
Vodafone Egypt
Jan 2011 - Present (14 years 6 months)
Responded to user inquiries across various channels including phone, chat, email, and feedback systems. Successfully resolved billing problems for customers.
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor, Unknown
Studied at Cairo University from September 2006 to June 2010. Gained foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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