NJNada Jamal
@nadajamal
Detail-oriented professional with expertise in customer service and social media.
EgyptWhat I'm looking for
I am a detail-oriented and creative professional with extensive experience in customer service, social media management, and email communications. My journey has equipped me with strong communication skills and a passion for digital content creation. I thrive in fast-paced environments, ensuring that customer inquiries are addressed promptly and effectively.
Throughout my career, I have successfully responded to high volumes of customer inquiries across various platforms, achieving a remarkable 95% satisfaction rating in post-contact surveys. My role as a Social Media Moderator has allowed me to foster positive community engagement while managing and moderating content on platforms like Facebook, Instagram, and Twitter. I take pride in my ability to maintain professionalism and empathy in all customer interactions.
In addition to my customer service experience, I have developed and implemented effective email communication strategies that enhance organizational efficiency. My academic background in Oriental Languages has further strengthened my research and communication skills, enabling me to engage effectively with diverse audiences.
Experience
Work history, roles, and key accomplishments
Call Center Representative & Social Media Moderator
Confidential
Mar 2024 - Present (1 year 4 months)
Responded to high volumes of customer inquiries via phone, email, and social media platforms, ensuring timely resolution of concerns and maintaining service-level agreements (SLAs). Monitored and moderated social media channels, addressing user comments, removing inappropriate content, and fostering positive community engagement.
Concept Store Assistant & Social Media Moderator
Confidential
Jan 2024 - Present (1 year 6 months)
Maintained a positive, empathetic, and professional attitude toward customers at all times. Managed difficult customer situations, responding promptly to the needs of the customer and resolving issues most effectively while maximizing customer satisfaction.
Email Communications Manager
Confidential
Jun 2023 - Present (2 years 1 month)
Managed and optimized internal and external email communications, ensuring clarity, professionalism, and timeliness. Developed and implemented communication strategies that enhanced organizational efficiency and improved stakeholder engagement.
Education
Degrees, certifications, and relevant coursework
AAAin Shams University, Faculty of Arts
Bachelor of Arts, Oriental Languages (Persian)
Graduated with a deep understanding of Persian language, literature, and culture. Developed strong research, communication, and critical thinking skills through diverse projects and collaborations.
Availability
Location
EgyptAuthorized to work in
Job categories
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