Open to opportunities

Husein Hamed

@huseinhamed

Message

Enthusiastic customer service specialist with strong communication skills.

Egypt

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated customer service specialist with extensive experience in managing customer relationships and resolving inquiries across various platforms. My journey began in 2010, where I honed my administrative skills as an Office Manager at DarElshariaa, ensuring smooth operations and effective communication within the team. Over the years, I have developed a keen understanding of customer needs and the importance of delivering exceptional service.

In my most recent role at Nahrain for Food Industry, I focused on maintaining strong customer relationships and effectively addressing complaints. My ability to document interactions accurately and provide timely responses has been instrumental in enhancing customer satisfaction. I am passionate about leveraging my skills to contribute to team success and improve overall service quality.

Experience

Work history, roles, and key accomplishments

Current

RTM Rostering Manager

Current

TLC

Jan 2025 - Present (6 months)

Supported clients with all related processes for issues or queries, ensuring all clients received quality service. Documented all details for any pulled out cases and managed calls and emails in a timely manner.

Client Services Quality Assurance Documentation Email Communication

Customer Service Specialist

Nahrain for Food Industry

Jan 2021 - Dec 2024 (3 years 11 months)

Maintained strong customer relationships to ensure satisfaction and responded to customer inquiries via phone, email, or chat. Handled customer complaints and resolved issues effectively.

Customer Relationship Management Customer Service Product Support Documentation

Social Media and Webchat

TranssionHoldings

Jan 2017 - Dec 2021 (4 years 11 months)

Followed up on online orders and made outbound calls when necessary. Moderated communities on social media platforms, adapting methodologies as appropriate.

Social Media Management Content Writing Customer Service

Office Manager

DarElshariaa

Jan 2010 - Dec 2016 (6 years 11 months)

Handled administrative requests and queries from senior managers, including writing documents. Organized and scheduled appointments with suppliers and dealers.

Administrative Support Scheduling Office Management Record keeping Budget Management

Recruitment Strategies

YY for Live App Streaming

Jan 2015 - Dec 2016 (1 year 11 months)

Followed up with users' inquiries and targets, solving and managing tickets professionally and timely. Managed VIP customers, offering personalized attention and support.

Customer Support User Engagement Ticketing VIP Customer Relations Email Communication

Education

Degrees, certifications, and relevant coursework

Sadat Academy For Management Science

Bachelor's degree, Business Administration

Grade: Good+

Studied business administration at Sadat Academy for Management Science in Cairo. Completed a bachelor's degree in business administration with a 'good+' grade.