Open to opportunities

Mahmoud Badie

@mahmoudbadie

Message

Experienced Customer Support and Operations Manager with 17 years of experience.

Egypt

Message

What I'm looking for

I am looking for a role that values team collaboration and offers growth opportunities.

With 17 years of extensive experience in customer support and operations management, I have honed my skills in leading teams and optimizing processes across various international companies. My journey has taken me through roles that required not only technical expertise but also a deep understanding of customer needs and operational efficiency. I have successfully managed teams of varying sizes, from small startups to large organizations, ensuring that we meet and exceed our performance targets.

At Amazon, I currently oversee dispatch operations, ensuring timely deliveries while fostering a collaborative team environment. My previous roles at Likee and Jumia have equipped me with the ability to strategize and implement initiatives that drive user engagement and revenue growth. I am passionate about leveraging my skills in CRM tools, project management, and team leadership to create impactful solutions that enhance customer satisfaction and operational success.

Experience

Work history, roles, and key accomplishments

Current

Dispatch Manager

Current

Amazon US

Jul 2023 - Present (1 year 10 months)

Oversee the entire dispatch process to ensure timely deliveries, manage and train the dispatch team, develop delivery schedules, and ensure compliance with company policies. Responsible for problem-solving and reporting dispatch performance.

Dispatch Operations Team Management Scheduling Compliance Problem Solving Reporting Communication Logistics Performance Monitoring

Account Manager

Bigo Tech

Nov 2020 - Dec 2022 (2 years 1 month)

Managed a large team for the Likee Live streaming app, overseeing operations, user rights protection, payroll, and team performance. Developed strategies to increase user activity and revenue.

Team Management Payroll Management User Rights Protection Strategy Development Performance Monitoring Recruitment Content Security Operations Management

Senior Customer Service and Operations Team Manager

Jumia E-Commerce Platform

Nov 2019 - Oct 2020 (11 months)

Managed a large customer service team to achieve sales targets, conducted performance reviews, and ensured adherence to company policies. Focused on motivating and coaching team members.

Team Management Sales Target Achievement Customer Service Performance Management Coaching Communication Team Meetings

Sales and Operations Team Manager

NAOS Marketing

Nov 2018 - Nov 2019 (11 months)

Led a sales team to achieve targets, managed recruitment processes, and ensured quality standards were met through monitoring and coaching.

Sales Management Team Leadership Recruitment Coaching Performance Monitoring Customer Satisfaction Quality Assurance Team Meetings

Technical Support Supervisor

Sykes – TomTom GPS

Nov 2018 - Nov 2019 (11 months)

Managed daily call center operations, supervised technical support agents, and ensured adherence to quality standards while providing training and performance reviews.

Technical Support Quality Assurance Training Performance Monitoring Customer Satisfaction Scheduling

Logistics and Operations Manager

Innovativa, La Muse

Jan 2017 - Nov 2018 (1 year 10 months)

Coordinated the order cycle, evaluated performance, and developed business strategies to improve customer satisfaction and operational efficiency.

Business Development Customer Satisfaction Problem Solving Data Analysis

Senior Customer Service Team Manager

Convergys – SiriusXM US

Jun 2012 - Apr 2015 (2 years 10 months)

Led a team of managers and new hires, focusing on performance management, training, and compliance with company policies while fostering professional development.

Team Leadership Performance Management Training Recruitment Compliance Communication Coaching Team Meetings

Customer Service Team Manager

Convergys – SiriusXM US

Feb 2010 - Jun 2012 (2 years 4 months)

Managed customer support professionals, conducted training sessions, and ensured compliance with attendance standards while fostering professional growth.

Customer Service Team Management Training Coaching Communication Recruitment