Eslam mohamed
@eslammohamed5
I lead customer service and VIP operations teams across digital platforms.
EgyptWhat I'm looking for
I've led customer service and VIP operations teams at Halame App, Yalla Limited, Bigo Technology, and Uber Technology, helping teams deliver timely, empathetic support across email, chat, and social media.
At Halame App, I supervised, coached, and motivated customer service representatives, ran one-on-one meetings and performance reviews, and implemented improvement plans to address performance gaps.
My work includes managing VIP relationships, loyalty programs, operational workflows, escalations, SLAs, and cross-functional coordination with product, marketing, finance, customer support, and tech teams.
Experience
Work history, roles, and key accomplishments
Customer Service Team Manager
Halame App
Jan 2024 - Jan 2025 (1 year)
Supervised, coached, and motivated a team of customer service representatives. Conducted regular one-on-one meetings, performance reviews, and team briefings to ensure timely and effective support across channels.
VIP Operation Manager
Yalla Limited
Jan 2021 - Jan 2023 (2 years)
Built and maintained strong relationships with VIP users, acting as a dedicated point of contact to resolve issues promptly. Launched loyalty programs and managed the VIP operations team to ensure efficient workflows.
Operation Team Leader
Bigo Technology
Jan 2019 - Jan 2021 (2 years)
Led, trained, and motivated a team of operations specialists, monitoring progress and ensuring targets and KPIs were met. Coordinated with product, support, marketing, and tech teams to solve issues and enhance processes.
Led, mentored, and motivated a team of customer service agents, scheduling shifts and monitoring workloads. Maintained service level agreements and acted as an escalation point for complex issues.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor Degree, Accounting
2012 - 2015
Pursued a Bachelor Degree in Accounting from Cairo University from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Interested in hiring Eslam?
You can contact Eslam and 90k+ other talented remote workers on Himalayas.
Message EslamGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
