Open to opportunities

ibelemam hart

@ibelemamhart

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Driven client relations representative with a passion for problem-solving.

Canada

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What I'm looking for

I seek a role that fosters collaboration and offers opportunities for growth.

As a driven and detail-oriented individual, I have accumulated multiple years of experience in technical support, client management, and field analysis. My adaptive and agile approach to problem resolution allows me to effectively analyze and identify areas for improvement. I am self-motivated and possess a range of applicable skills, including extensive financial knowledge, troubleshooting, and effective collaboration with stakeholders.

In my current role as a Senior Client Relations Representative at IG Wealth Management, I leverage my extensive knowledge of registered accounts to provide precise clarifications to consultant and client inquiries. I efficiently handle escalations and facilitate mentorship for newly trained colleagues, ensuring a smooth onboarding process. My previous experience as a Junior Field Analyst at Baelio Technologies Inc. allowed me to collaborate with cross-functional teams to enhance account reconciliation processes, resulting in significant improvements in efficiency and customer satisfaction.