AKAvneet Kaur
@avneetkaur
Detail-oriented professional with expertise in data analysis and customer service.
CanadaWhat I'm looking for
I am a detail-oriented professional with a diverse background in technical support, financial services, and logistics operations. My experience includes working as a Digital Banking Advisor at TEKSystems, where I assessed clients' financial needs and recommended personalized banking products, significantly enhancing customer satisfaction and engagement. I have a proven track record in utilizing CRM tools to improve retention and product uptake, showcasing my ability to leverage analytical skills in a customer-focused environment.
Previously, I served as a Technical Support Analyst at Rogers, where I delivered technical support across multiple channels, resolving system issues and managing escalations effectively. My role involved documenting customer interactions and collaborating with cross-functional teams to enhance service offerings. With a diploma in Business Administration and a strong foundation in web design, I am well-equipped to tackle challenges in various industries and contribute to operational success.
Experience
Work history, roles, and key accomplishments
Digital Banking Advisor
TEKSystems (RBC)
Oct 2023 - Sep 2024 (11 months)
Assessed clients' financial needs and recommended personalized banking products and services. Provided expert guidance on loans, savings accounts, credit cards, and investments, enhancing customer satisfaction. Utilized CRM tools to track interactions and improve retention.
Technical Support Analyst
Rogers Together With SHAW
Feb 2022 - Oct 2023 (1 year 8 months)
Delivered technical support across multiple channels, identifying and resolving system issues for customers. Managed escalations and documented interactions using ServiceNow, ensuring effective problem resolution.
Client Service Officer / Office Admin
Logixx Security Inc.
Dec 2020 - Feb 2022 (1 year 2 months)
Provided customer service to clients, addressing inquiries and processing requests. Coordinated with teams to ensure efficient responses and collected data to prepare reports for service improvement.
Order Fulfillment Clerk
DWS Logistics
Sep 2019 - May 2020 (8 months)
Managed order fulfillment processes, ensuring accurate shipments and timely deliveries. Provided high-quality customer service and prepared documentation for logistics operations.
Logistics Coordinator / Scheduler
National Logistics Services
May 2018 - Aug 2019 (1 year 3 months)
Coordinated transportation logistics and scheduled deliveries to meet client demands. Audited logistics data for accuracy, improving operational efficiency.
Team Leader / Operations Lead
National Logistics Services
Jun 2017 - May 2018 (11 months)
Led a team to ensure adherence to company policies and operational standards. Trained staff and monitored performance to identify improvement opportunities.
Education
Degrees, certifications, and relevant coursework
ECEvergreen College
Diploma, Business Administration
Completed a Diploma in Business Administration with relevant coursework in Marketing, Financial Management, Project Management, Risk Management, Budget Analysis, Reports, and Presentations.
CCCDI College
Diploma, Web Design
Completed a Diploma in Web Design with relevant coursework in HTML, Python, PHP, JavaScript, Project Management, Photoshop, CSS, and Illustrator.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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