tosin bamidele

I am a dedicated Customer Support Professional with over five years of experience in delivering exceptional service and technical assistance in fast-paced environments. My expertise lies in conflict resolution, technical troubleshooting, and maintaining high customer satisfaction. I pride myself on my strong interpersonal communication skills and my empathetic approach to addressing customer concerns.

In my previous role at Swift Networks Limited, I effectively escalated unresolved problems to engineering teams and assisted customers with product inquiries, billing questions, and account troubleshooting. My commitment to excellence is reflected in my ability to resolve technical issues with an average first-contact resolution rate. I have also contributed to a significant improvement in customer satisfaction by refining internal support procedures in my earlier position as an Administrative Support Officer.