Kaindu Kajoba

Oversee high-quality service delivery for internal and external customers, managing account set ups, servicing activities, and data processing for a variety of investment products in compliance with corporate guidelines. Facilitate seamless client experiences by coordinating support across departments and handling all client inquiries.

Delivered phone and non-phone support for consultants and clients during operations such as account opening, purchases, withdrawals, switches, SWP’s, PAC’s, and various account updates. Handled review processes for transfer-ins and transfer-outs ensuring process integrity.

Managed mortgage renewals, maintained daily service levels, and coordinated with mortgage specialists to resolve documentation issues. Processed missed or late payments efficiently.

Developed Solicitors Packages including loan approval letters and amortization schedules, communicating effectively with legal representatives. Updated client loan information in internal systems (IGHost).

Provided account set up, management, and servicing support, processing registered and non-registered investment products in line with company procedures. Coordinated support for both internal departments and external clientele, ensuring a seamless service experience.

Conducted audits and updates on new and existing user accounts and handled the creation of new accounts for hires. Generated batch reports reflecting a 98%-100% accuracy rate.

Performed various tasks including heavy lifting, assembling iron structures, and installing metal sheet roofing.

Managed daily operations for a small- to medium-sized enterprise, including logistics for product delivery, VAT payment processing, and monthly financial statements.

Delivered outstanding customer service through cash and cheque transactions, back-office journal entries, and end-of-day cash balancing.

Transferred product information between systems, verified product details, and performed quality audits on team data transfers.

Activated new accounts, conducted hardware upgrades, and supported smartphone functionality for customers through dealer channels. Collaborated effectively with team members, identifying and correcting errors efficiently.

Processed payments, handled new subscriptions and renewals, and managed customer inquiries to support newspaper delivery operations.

Supervised a team of four associates, delegated daily tasks, maintained inventory, and achieved monthly sales targets between $7,000 and $17,000.

Obtained First Aid Certification from St. John Ambulance, Canada. This certification is valid from June 17, 2022, to June 17, 2025.

Completed the Common Safety Orientation (CSO) program provided by Energy Safety Canada. This certification was obtained on March 29, 2023.

Earned a Certificate in Monitoring & Evaluation from the University of Zambia in 2022. This program focused on key principles and practices in monitoring and evaluation.

Completed a Bachelor of Arts (Honors) in International Development Studies at York University. This program provided a comprehensive understanding of global development issues.

Obtained a Bachelor of Arts with a Minor in Economics from Cape Breton University. The curriculum covered foundational economic principles and their application.

Attended Kabulonga Boys Secondary School in Lusaka, Zambia, completing secondary education. The curriculum prepared students for higher education.

Attended Libala Boys Secondary School in Lusaka, Zambia. This period contributed to foundational academic development.