Ibeh Chiamaka

I am a dedicated and experienced customer support specialist with a proven track record of providing exceptional service and resolving issues efficiently. Currently, I work as a Customer Success Associate at The99apartments, where I provide frontline support via phone, email, and live chat. My role involves assisting customers with product inquiries, account management, and technical issues, and I take pride in maintaining a 95% customer satisfaction rating while managing over 50 customer interactions daily.

Previously, I served as a Customer Service Representative at Classic Fashion Apparel, where I ensured a 90% customer satisfaction rating by resolving customer concerns and acting as a liaison between customers and the company. My strong problem-solving skills and responsiveness to customer needs have fostered positive relationships and contributed to customer retention and sales growth. I am now pursuing a full-time position in a dynamic customer-centric organization where I can leverage my skills and expertise.