Tosin Crown
@tosincrown
Dedicated customer support representative with four years of experience.
What I'm looking for
I am a dedicated and customer-focused service representative with four years of experience in providing exceptional support to clients. My journey in customer service began during my studies in hospitality management, where I honed my communication and problem-solving skills. I have a proven track record of resolving issues efficiently and effectively, always prioritizing customer satisfaction.
Throughout my career, I have worked as a virtual customer support assistant, where I managed multiple client interactions simultaneously, responding to inquiries and troubleshooting technical issues. My commitment to understanding products and services has enabled me to provide accurate and informed support, resulting in increased customer loyalty and satisfaction. I consistently meet or exceed customer satisfaction targets and have successfully implemented process improvements to enhance the customer experience.
In addition to my technical skills, I pride myself on my emotional intelligence and ability to build strong relationships with customers. I believe that understanding customer needs and preferences is key to delivering personalized support. I am always eager to learn and adapt to new challenges, ensuring that I remain effective in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HospitalityIndustry
Jan 2022 - Present (3 years 6 months)
Delivered exceptional guest experiences in fast-paced hospitality environments, ensuring satisfaction and loyalty. Provided personalized support, responding to inquiries, resolving issues, and exceeding expectations.
Virtual Customer Support Assistant
FashionIndustry
Jan 2019 - Present (6 years 6 months)
Provided top-notch remote support, responding to inquiries, resolving issues, and exceeding customer expectations. Utilized strong communication and problem-solving skills to troubleshoot technical issues, answer product questions, and address customer concerns.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Diploma, Hospitality Management
Completed a diploma in hospitality management, gaining foundational knowledge in the hospitality industry. Focused on core principles and practices relevant to customer service and operational management.
Lagos State Polytechnic
Higher National Diploma, Hospitality Management
Pursued a Higher National Diploma in Hospitality Management, building upon previous studies. Developed advanced skills in hospitality operations, customer relations, and strategic management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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