Tosin CrownTC
Open to opportunities

Tosin Crown

@tosincrown

Dedicated customer support representative with four years of experience.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused service representative with four years of experience in providing exceptional support to clients. My journey in customer service began during my studies in hospitality management, where I honed my communication and problem-solving skills. I have a proven track record of resolving issues efficiently and effectively, always prioritizing customer satisfaction.

Throughout my career, I have worked as a virtual customer support assistant, where I managed multiple client interactions simultaneously, responding to inquiries and troubleshooting technical issues. My commitment to understanding products and services has enabled me to provide accurate and informed support, resulting in increased customer loyalty and satisfaction. I consistently meet or exceed customer satisfaction targets and have successfully implemented process improvements to enhance the customer experience.

In addition to my technical skills, I pride myself on my emotional intelligence and ability to build strong relationships with customers. I believe that understanding customer needs and preferences is key to delivering personalized support. I am always eager to learn and adapt to new challenges, ensuring that I remain effective in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

HO

Customer Service Representative

HospitalityIndustry

Jan 2022 - Present (3 years 6 months)

Delivered exceptional guest experiences in fast-paced hospitality environments, ensuring satisfaction and loyalty. Provided personalized support, responding to inquiries, resolving issues, and exceeding expectations.

Education

Degrees, certifications, and relevant coursework

LP

Lagos State Polytechnic

Diploma, Hospitality Management

Completed a diploma in hospitality management, gaining foundational knowledge in the hospitality industry. Focused on core principles and practices relevant to customer service and operational management.

LP

Lagos State Polytechnic

Higher National Diploma, Hospitality Management

Pursued a Higher National Diploma in Hospitality Management, building upon previous studies. Developed advanced skills in hospitality operations, customer relations, and strategic management.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Tosin Crown - Customer Service Representative - HospitalityIndustry | Himalayas