Open to opportunities

Peace Ejikeme

@peaceejikeme

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Experienced Customer Support Specialist with a passion for exceptional service.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my customer support skills in a dynamic environment, focusing on enhancing customer satisfaction and fostering strong client relationships.

I am an experienced Customer Support Specialist with a strong track record of troubleshooting technical issues and building rapport with customers. Over the past two years, I have honed my skills in problem-solving and preventing issue escalation by addressing concerns with empathy and efficiency. My commitment to creating positive customer experiences has been recognized through a consistent 90%+ customer satisfaction score in my current role.

At Ugo Fashion Brand, I successfully increased customer retention by 25% through personalized solutions and effective communication. My previous experience at AngelHub allowed me to handle over 50 customer inquiries daily, where I contributed to a 30% improvement in customer retention by fostering strong relationships. I am passionate about delivering exceptional service and continuously improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ugo Fashion Brand

Jan 2025 - Present (1 year 5 months)

As a Customer Service Representative, I built strong rapport with customers through active listening and empathy, resulting in a 25% increase in customer retention. I handled order discrepancies and payment concerns, ensuring fast resolutions and upselling complementary items, contributing to a 15% boost in average order value. I maintained a 90%+ customer satisfaction score through timely and pro

Empathy Customer Satisfaction

Customer Support Specialist

AngelHub

Jan 2023 - Oct 2023 (9 months)

In my role as a Customer Support Specialist, I managed over 50 customer inquiries daily, assisting with software installation and troubleshooting. I educated users on new features, which increased product adoption and reduced repeat inquiries. My efforts contributed to a 30% improvement in customer retention and I achieved a 95%+ customer satisfaction rating.

Customer Support Customer Retention

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science (Honours), Anatomy

2016 - 2021

Completed a Bachelor of Science (Honours) in Anatomy, gaining a comprehensive understanding of human anatomy and its applications in health and medicine.