GLORY USEN OKON

I am a dedicated and results-driven customer care professional with a passion for delivering exceptional customer experiences. With a strong background in managing customer inquiries and resolving issues, I have consistently achieved high customer satisfaction rates, including a 99% satisfaction rate at Astra Apparel Fashion House. My ability to build strong client relationships across multiple platforms has been key to my success in this field.

Throughout my career, I have effectively managed a high volume of customer inquiries, ensuring timely resolutions and implementing communication strategies that have resulted in a significant reduction in customer complaints. My experience includes processing returns and exchanges efficiently, achieving an 80% first-call resolution rate, and maintaining a 98% customer retention rate at Geekon Fashion Hub. I am committed to continuous improvement and professional development, as evidenced by my certifications in customer support and technical support.