Ian User

Collaborate with Customer Success and Growth AEs to drive account expansion using product analytics to trigger cross-sell outreach. Execute seamless customer handoffs with Account Executives, aligning initial discovery insights to protect long-term product adoption.

Sourced $71,416 in closed-won business, achieving 142% of quarterly quota (Q3). Converted 8.24% of live conversations into scheduled demos through targeted discovery techniques.

Directed and onboarded a team of 30+ student workers, optimizing operational procedures to manage campus-wide intramural programs. Managed end-to-end pipeline operations for 1,000+ national prospects, driving engagement through structured, high-volume multi-channel communication strategies.

Consistently exceeded monthly enrollment quotas by 39%, securing 240 net-new memberships in Q3. Maintained an 88% Customer Satisfaction (CSAT) score by delivering rapid, value-driven consultations to travelers in a high-velocity environment.

Engineered a top-tier offensive strategy, leading the program to #1 and #2 national rankings in key performance metrics through rigorous data analysis and game planning. Coached and developed elite student-athletes, resulting in 3 national All-American selections through structured goal setting and performance tracking.

Master of Health and Human Performance degree from the University of the Cumberlands, completed in May 2022.

Master of Business Administration degree from Tennessee Wesleyan University, completed in December 2021.

Bachelor of Accounting and Finance degree from Tennessee Wesleyan University, completed in May 2019.