Open to opportunities

Ryan Morris

@rjmorris

Message

I coordinate accounts, customers, and operations to strengthen service and retention.

United States

Message

What I'm looking for

I'm looking for an account coordination, customer success, or operations role where I can build client relationships, manage priorities across teams, solve problems quickly, and help improve customer experiences and business results.

I'm currently building repeat business at Lacrosse Unlimited through personalized customer service, consultative sales, and coordinated inventory and merchandising.

Previously, at the Georgia Swarm of the National Lacrosse League, I coordinated coaches, front-office teams, and outside vendors while managing equipment, inventory, and game-day operations for a full professional season. I resolved logistics issues before they affected operations and delivered against strict timelines.

My experience also includes recruiting and player development with Life University Men's Lacrosse, where I maintained prospect databases, supported travel and practice logistics, and mentored student-athletes.

Across UPS, LA Fitness, Brookfield Pool, and Old Dominion University Athletics, I've trained employees, improved workflows, maintained records and statistics, and created athletics communications content. I bring a relationship-focused approach to keeping customers, teams, and operations on track.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Lacrosse Unlimited

Sep 2024 - Present (1 year 11 months)

Serve as a primary point of contact for customers, building lasting relationships through consultative, personalized service. Train and mentor employees on client engagement and consultative sales techniques, coordinate inventory and merchandising, and lead community outreach initiatives.

Customer Service Consultative Sales Inventory Management Merchandising Community Outreach Account Management

Operations Manager

Georgia Swarm

Oct 2023 - Aug 2024 (10 months)

Acted as the key point of contact between coaching staff, front office, and outside vendors, coordinating across stakeholders. Managed player equipment ordering, inventory, and vendor logistics, and directed game-day operations for a professional sports franchise.

Operations Management Vendor Management Inventory Management Event Coordination Stakeholder Coordination Logistics

Assistant Coach

Life University

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained and updated a recruiting database tracking prospective student-athletes, coordinating ongoing communication. Supported recruiting, player development, and day-to-day program operations, and assisted with practice planning, game preparation, and team travel logistics.

Recruitment Database Management Player Development Program Operations Event Coordination

Leadership & Operations Roles

Brookfield Pool

Jan 2017 - Dec 2023 (6 years 11 months)

Supervised employees across multiple fast-paced operational environments, delivering consistent, high-quality customer service. Trained new employees and fostered a culture of teamwork and accountability, identifying and resolving operational challenges to improve workflow efficiency.

Supervision Customer Service Teamwork problem resolution

Leadership & Operations Roles

LA Fitness

Jan 2017 - Dec 2023 (6 years 11 months)

Supervision Customer Service Teamwork problem resolution

Leadership & Operations Roles

UPS

Jan 2017 - Dec 2023 (6 years 11 months)

Supervision Customer Service Teamwork problem resolution

Sports Information Intern

Old Dominion University

Jan 2022 - May 2022 (4 months)

Researched and maintained athletic statistics for multiple varsity programs. Wrote game recaps, athlete biographies, and website content for the athletics department, and supported athletic communications, media relations, and digital content creation.

Research Statistics Writing Content Creation Media Relations