Zipporah Mwangi

Career Overview

I am a Senior Case Processing Assistant / Operations & Data Management Specialist with 7+ years of experience across humanitarian, research, and corporate sectors. My career has focused on operations setup, workflow optimization, and data management, where I’ve successfully coordinated travel logistics, onboarding, event planning, and CRM systems for international organizations. I supported NGOs and small businesses with administrative systems, HR functions, and digital workflow design, building efficient processes from the ground up.

I bring advanced expertise in Tableau, Salesforce, Excel, and Google Sheets, alongside strong skills in monitoring & evaluation (MEL), project coordination, and customer support leadership. My multilingual ability (English, Kiswahili) enhances my capacity to work in diverse, cross‑cultural environments.

Achievements

• Designed and implemented SOPs and digital workflows that improved efficiency by 30% and reduced errors by 15%.

• Delivered data visualization dashboards for reporting and decision‑making.

• Coordinated international events and onboarding programs, ensuring seamless operations.

• Supported mission‑driven organizations with tailored consulting solutions, blending empathy with technical rigor.

Interests

Beyond work, I enjoy building and optimizing systems, experimenting with AI and automation tools, and tackling logic puzzles and aptitude challenges. I’m passionate about linguistic precision (especially Kiswahili grammar), culinary experimentation, and exploring nature and cultural destinations near Nairobi such as Nyeri and Aberdare National Park. Gardening and plant propagation are also personal hobbies that keep me grounded.