Open to opportunities

huzaif rashid

@huzaifrashid

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Enthusiastic Science graduate seeking to diversify my professional portfolio.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Science graduate with a strong background in customer support and technical assistance. My recent experience as a Virtual Customer Support Associate at Amazon honed my skills in delivering exceptional customer service, where I consistently met CRM objectives and received high ratings for my performance. I thrive in fast-paced environments and am passionate about resolving customer queries efficiently.

Prior to my role at Amazon, I worked as a Search Engine Evaluator for Google, where I improved search ad results by understanding user intent and evaluating ads against user interests. My technical expertise was further developed during my tenure as a Junior Technical Associate at Pathfinder Solutions, where I was responsible for software installation and client communication. I am eager to transition into new roles that allow me to leverage my skills and expand my professional horizons.

Experience

Work history, roles, and key accomplishments

Virtual Customer Support Associate

Amazon

Aug 2024 - Nov 2024 (3 months)

Responded to customer calls and emails, consistently meeting CRM objectives and delighting customers with exceptional service. Handled a range of customer queries, providing breakthrough resolutions and managing both primary and account security queues.

Customer Service CRM Customer Support Email Support Problem Solving Customer Satisfaction Communication Conflict Resolution

Jr. Technical Associate

Pathfinder Solutions Private Ltd.

Jan 2024 - May 2024 (4 months)

Responsible for the installation and implementation of software solutions for clients. Managed client communications, collected monthly bills from retailers, and ensured the accuracy of data while monitoring the database.

Installation Client Communication Billing Technical Support Problem Solving System Implementation Data Management

Search Engine Optimisation Expert

Appen Connect

Nov 2022 - Sep 2023 (10 months)

Researched and comprehended user queries, interpreting the scope of ad concepts in relation to query concepts. Determined the relationship between products/services on landing pages and user queries, while identifying critical requirements and viable alternatives.

Search Engine Optimization User Research Quality Assurance Critical Thinking Digital Marketing

Search Engine Evaluator

Google

Jul 2021 - May 2022 (10 months)

Improved search ad results by understanding user intent and interests based on queries from Google.com or Google Play Store. Evaluated ads against user intent, visited content pages to match keywords with user interest, and identified sensitive content for annotation.

Search Engine Evaluation User Intent Content Moderation Keyword Research Quality Assurance Google Ads Mobile Apps User Experience

Education

Degrees, certifications, and relevant coursework

Maharshi Dayanand Saraswati University

Bachelor of Science, Science

Grade: First Division

Completed a Bachelor of Science degree, focusing on core scientific principles. Achieved a First Division pass, demonstrating strong academic performance in the curriculum.

Khwaja Model School

Senior Certificate, General Studies

Obtained a Senior Certificate, completing secondary education. This foundational education provided a broad understanding across various subjects.

IELTS

IELTS Academic Certificate, English Language Proficiency

Grade: Band 7

Achieved an IELTS Academic Certificate with an overall band score of 7. This certification demonstrates proficiency in English across listening, reading, writing, and speaking.