Open to opportunities

shaik Mohammad Adnan Sami

@shaikmohammadadnansa

Message

Recent computer science graduate and customer support specialist.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service and technical skills while contributing to a team focused on delivering exceptional customer experiences.

I am a recent graduate with a Bachelor's Degree in Computer Science and Engineering, eager to leverage my technical skills in HTML and CSS to forge a successful career in digital marketing. My hands-on experience as a Customer Support Executive has allowed me to serve over 500 customers, achieving a remarkable 95% satisfaction rate. I am passionate about enhancing user experiences and committed to delivering exceptional support.

During my tenure at Tech Mahindra, I resolved 95% of inquiries on the first contact, significantly reducing follow-up time. I also implemented a feedback system that improved service quality by 20% and assisted in HTML/CSS training, boosting team productivity by 15%. I am excited about new opportunities where I can make a meaningful impact and contribute to a company's mission of delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Tech Mahindra

Sep 2023 - Nov 2023 (2 months)

Responded to inquiries and provided information via phone, email, or chat, serving over 500 customers with a 95% satisfaction rate. Resolved 95% of inquiries within the first contact, reducing follow-up time and improving service quality by 20%.

Customer Service Technical Support HTML CSS Customer Satisfaction Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Presidency University

Bachelor Degree, Computer Science and Engineering

2019 - 2023

Graduated with a Bachelor's Degree in Computer Science and Engineering. Gained hands-on experience as a Customer Support Executive, providing information and responding to inquiries through various channels. Eager to leverage technical skills in HTML and CSS for a career in digital marketing.