Open to opportunities

Hustle Ozzy

@hustleozzy

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Office manager and HR-focused operations professional driving team success.

United States

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What I'm looking for

I am seeking a role where I can lead office operations, HR onboarding, and bookkeeping in a collaborative environment that values process improvement, employee development, and clear growth opportunities.

I am an experienced Office Manager and operations professional who builds collaborative, efficient workplaces and supports teams across payroll, bookkeeping, HR, and administrative functions.

I have managed office workflows, vendor relationships, facilities, and bookkeeping systems while overseeing recruiting, hiring, onboarding, and staff training for teams up to 16–20 people.

My background spans property management, healthcare administration, customer service, and benefits/retirement plan support, with strengths in process improvement, payroll, tax prep, and policy compliance such as HIPAA.

I bring a proactive, detail-oriented approach to financial and operational tasks, and I prioritize positive workplace culture, employee engagement, and reliable execution to help organizations scale.

Experience

Work history, roles, and key accomplishments

Office Manager

Yosemite Construction and Management

Jan 2024 - Jan 2026 (2 years)

Managed office operations, bookkeeping, payroll, and vendor contracts for a construction management firm while improving office efficiency and supporting executive travel and meetings.

Office Management Bookkeeping Payroll Processing Vendor Management Scheduling Microsoft Office Quickbooks Office Administration

Comprehensive Care Manager

Case Western Reserve University

Aug 2023 - Nov 2023 (3 months)

Managed patient records and scheduling for dental medicine, maintained EMR charting and inventory, and coordinated with clinical staff to ensure HIPAA-compliant record handling.

EMR Patient Scheduling HIPAA Medical Records Inventory Management Communication

Property Manager

WaterStone Property Management

Oct 2022 - Aug 2023 (10 months)

Coordinated maintenance, vendor selection, and capital improvements across a portfolio of properties while monitoring operational and financial performance to maintain occupancy and standards.

Property Management Vendor Management Contract Negotiation Financial Reporting Tenant Relations Project Coordination Facilities Management

Financial Representative

Empower Retirement

Jun 2022 - Oct 2022 (4 months)

Advised participants on retirement plan options, conducted benefits calculations and presentations, and coordinated administration with actuaries and plan administrators to ensure regulatory compliance.

Retirement Planning Benefits Administration Client Communication Regulatory Compliance Data Analysis Presentation

Customer Service Representative

Byram Healthcare

Jan 2020 - May 2022 (2 years 4 months)

Handled high-volume inbound calls for medical supply patients and performed outbound outreach for orders and referrals while resolving issues and supporting therapy product usage.

Customer Service B2B Sales Patient Support Troubleshooting CRM Communication

Payment Services Processor

Western Union

Aug 2018 - Mar 2019 (7 months)

Processed inbound customer payments for utilities and finance companies in a PCI-compliant call center, validated funds, set up payment arrangements, and met weekly performance metrics.

Payment Processing PCI Compliance Customer Service Call Center Operations Data Entry Performance Metrics Troubleshooting

Customer Service Representative

Allegis Group Aerotek

Mar 2017 - Jul 2017 (4 months)

Provided inbound customer support and sales for TurboTax and Apple products, delivering technical troubleshooting, upsells, and data entry while meeting call and sales targets.

Technical Support Sales Inbound Data Entry Upselling Troubleshooting

Customer Service Sales Rep

Turn Key Solutions

Jan 2016 - Mar 2017 (1 year 2 months)

Drove product sales through demonstrations, processed orders in person and by phone, and managed high-volume inbound and outbound call responsibilities with accurate data entry.

Sales Product Demonstrations Order Processing Outbound Calling Data Entry Customer Engagement CRM Communication

Customer Service Representative

Eton Marketing

Oct 2014 - Jan 2016 (1 year 3 months)

Conducted high-volume political and customer outreach campaigns, met team targets, handled data entry, and managed inbound/outbound calls for surveys and sales initiatives.

Telemarketing Data Entry Outbound Calling Customer Engagement CRM

Customer Service Representative

Samsung

Apr 2011 - Sep 2014 (3 years 5 months)

Managed online sales, SAP data entry, shipping coordination, technical floor support for consumer electronics, and handled escalations while meeting sales and service KPIs.