Open to opportunities

HUSSAIN ALI

@hussainali1

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Motivated ServiceNow Administrator with expertise in ITSM solutions.

United States

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What I'm looking for

I seek a dynamic role where I can leverage my ServiceNow expertise, contribute to innovative IT solutions, and grow within a collaborative team environment.

I am a highly motivated and results-oriented professional currently pursuing an MS in IT Leadership, specializing in ServiceNow platform Development and Administration. With 9 months of hands-on experience, I excel at designing, configuring, and scripting solutions across the ServiceNow platform. My proficiency in JavaScript, Flow Designer, and integrations allows me to apply ITSM best practices effectively, translating complex business needs into robust, streamlined solutions.

During my tenure at Complynium Solutions, I developed foundational ServiceNow components supporting over 500 users, significantly reducing related issues and improving incident resolution times. I led agile teams to deliver impactful feature enhancements, boosting user engagement and streamlining workflows. My commitment to enhancing usability and functionality is evident in the custom reports and dashboards I created, which provided actionable insights for key stakeholders.

Experience

Work history, roles, and key accomplishments

ServiceNow Admin/Developer

Complynium Solutions

Aug 2022 - Present (2 years 11 months)

Developed foundational ServiceNow components supporting over 500 users, configuring access controls and user/group management to reduce related issues by 15%. Engineered automated ITSM workflows (Incident, Problem, Change) via advanced configuration and scripting, improving incident resolution by 10% and accelerating user-reported issue resolution. Orchestrated development and delivery of 3 impact

JavaScript Flow Designer ITSM ITIL Agile Methodologies

Education

Degrees, certifications, and relevant coursework

Indiana Wesleyan University

Master of Science, Information Technology Leadership

Pursuing an MS in IT Leadership, specializing in ServiceNow platform Development and Administration. Eager to contribute as a dedicated IT professional, leveraging agile methodologies for strategic ServiceNow initiatives and custom application development.