Open to opportunities

Aneesha Chatala

@aneeshachatala

Message

I am a ServiceNow developer with 9+ years in integrations and platform delivery.

Zimbabwe

Message

What I'm looking for

I seek ServiceNow roles focused on integrations, CMDB/ITOM improvements, and HRSD automation within collaborative Agile teams, prioritizing compliance, scalability, and measurable operational impact.

I am a ServiceNow developer with 9+ years implementing enterprise solutions across ITSM, ITOM, HRSD, CMDB, and GRC for telecom, finance, and large-scale enterprises. I specialize in platform configuration and administration, Flow Designer, App Engine Studio, and scripting (JavaScript, Python) to build reusable, scalable solutions that meet compliance and ITIL requirements.

I have led end-to-end eBonding and real-time integrations using REST, Integration Hub, MID Servers, and scripted APIs to improve incident coordination and reduce resolution times. I designed CMDB normalization and ITOM Discovery to achieve over 90% infrastructure visibility and automated HRSD workflows that reduced HR ticket volume and shortened resolution cycles, while driving GRC automation and audit readiness.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

USAA

Jan 2024 - Present (1 year 7 months)

Led end-to-end eBonding integration between ServiceNow and third-party vendors, improving incident resolution time by 30% and reducing escalations; developed secure REST APIs, transform maps, retry logic with MID Server fallback and CMDB–GRC mappings to enhance compliance visibility.

ServiceNow REST APIs GRC JavaScript Flow Designer

ServiceNow Developer

Fisher Investments

Jun 2020 - Dec 2023 (3 years 6 months)

Audited and redesigned HR service catalog and automated onboarding/exit workflows using Flow Designer and RBAC, reducing HR ticket intake by over 40% and shortening resolution cycles by 35%; deployed Virtual Agent and Employee Center Pro to improve self-service and satisfaction.

Flow Designer Employee Center Pro RBAC Knowledge Base ATF

ITIL Coordinator

GM Financial

Oct 2018 - May 2020 (1 year 7 months)

Redesigned change management lifecycle and implemented a formal CAB and automated approval workflows in ServiceNow, improving change success rates by over 40% and reducing emergency changes and post-release incidents.

Change Management ITIL ServiceNow CAB SLA Management Dashboarding Stakeholder Management

ITIL Coordinator

Capri Global

Apr 2015 - Dec 2017 (2 years 8 months)

Standardized ITIL workflows across client accounts and developed template-based Incident, Problem, and Change processes in ServiceNow, raising process compliance and reducing SLA breaches by ~30% while halving new-client onboarding time.