Open to opportunities

navya User

@navyauser2

Message

I am a ServiceNow Developer delivering scalable ITSM/ITOM/HRSD solutions.

United States

Message

What I'm looking for

I’m seeking a ServiceNow developer role where I can design scalable ITSM/ITOM/HRSD solutions, lead integrations (REST/SOAP, MID Server), and drive digital transformation in collaborative, ITIL-aligned teams focused on automation and measurable operational improvements.

I am a ServiceNow Developer with over three years building scalable ITSM, ITOM, and HRSD solutions that align with ITIL practices and broader digital transformation goals. I specialize in scoped app development, scripting (JavaScript/Glide), and REST/SOAP integrations to translate business needs into automated workflows.

My work has produced measurable results — reducing ticket handling time by 35%, improving resolution times through EMR integrations by 28%, and maintaining CMDB accuracy above 95% for thousands of configuration items. I focus on secure, auditable implementations, reusable integrations, and improving operational efficiency across cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Humana

Dec 2024 - Present (8 months)

Developed and deployed 12+ ServiceNow workflows across ITSM and HRSD, reducing average ticket handling time by 35% and streamlining request fulfillment for 1,500+ users. Integrated ServiceNow with Epic via REST APIs and deployed MID Servers, improving resolution time by 28% and automating SOX-compliant onboarding/offboarding for 2,000 yearly user transitions.

ServiceNow ITSM REST APIs Flow Designer GlideScript

ServiceNow Developer

Fusion Software Technologies

Sep 2022 - Dec 2023 (1 year 3 months)

Designed and delivered 50+ Service Catalog items and dynamic forms, reducing development turnaround time by 30% across financial, telecom, and government clients. Built reusable Scripted REST APIs and migrated 10 legacy Java apps to scoped ServiceNow apps, cutting API maintenance overhead by 25% and improving SLA tracking for ~12,000 end users.

ServiceNow REST APIs JavaScript Discovery Flow Designer

ServiceNow Administrator

Ascent SoftTech

Jan 2021 - Aug 2022 (1 year 7 months)

Managed administrative operations across three client ServiceNow instances including ACLs and role provisioning, enforcing least-privilege access and reducing unauthorized access incidents. Performed monthly CMDB maintenance for 3,500+ CIs, supported Paris-to-San Diego upgrade validation (150+ test cases), and maintained 200+ catalog items to cut user submission errors by 18%.

ACLs ITSM Scheduled Jobs Scripting Incident Management

Education

Degrees, certifications, and relevant coursework

University of the Cumberlands

Master's in Information Technology, Information Technology

2024 - 2025

Completed a Master's in Information Technology at the University of the Cumberlands from January 2024 to May 2025.

Priyadarshini Institute of Science and Technology for Women

Bachelor's in Electronics and Communication Engineering, Electronics and Communication Engineering

2017 - 2021

Completed a Bachelor's in Electronics and Communication Engineering at Priyadarshini Institute of Science and Technology for Women from July 2017 to May 2021.