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hunar aaswi

@hunaraaswi

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Business Operations & Growth Manager scaling revenue through data-driven marketing, forecasting, and leadership.

India

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What I'm looking for

I’m looking to lead business operations and growth where data-driven forecasting, digital marketing, and strong team leadership drive measurable revenue impact. I want a role that values compliance, continuous process improvement, and customer retention.

I’m a Business Operations & Growth Manager with over 14 years of leadership across luxury hospitality, wellness, HR management, and digital marketing. I focus on scaling revenue by optimizing daily workflows, strengthening client acquisition and retention, and improving brand market share.

At Enrich Salon, I spearheaded operational improvements and customer-centric initiatives that accelerated gross revenue growth by 60% over my tenure. I also engineered sales models and revenue forecasts for senior executives, and mentored a high-velocity team of 25+ professionals through clear performance benchmarks and regular operational briefings.

Earlier, as Business Head at O2 Spa Wellness Industry, I ran financial performance audits to remove operational friction and protect bottom-line margins, while deploying targeted marketing campaigns across multiple territories. Across guest relations and HR roles, I’ve consistently used feedback and compliance rigor to streamline experiences, maintain regulatory alignment, and build strong training and onboarding systems.

Experience

Work history, roles, and key accomplishments

Business Manager

Enrich Salon

Dec 2019 - Apr 2025 (5 years 4 months)

Spearheaded operational improvements and customer-centric initiatives that accelerated gross revenue growth by 60% over tenure. Mentored and managed a high-velocity team of 25+ professionals while building sales models and revenue forecasts for executive decision-making.

Revenue Growth Strategy Sales Forecasting P&L management Customer Retention Performance Management

Business Head

O2 Spa Wellness Industry

Jan 2017 - Nov 2019 (2 years 10 months)

Conducted financial performance audits across business units, correcting operational friction points to boost bottom-line margins. Led targeted marketing campaigns across territories to elevate brand equity and improve sales velocity, while maintaining full compliance with employment laws and internal ethical governance.

Financial Auditing Margin Improvement Marketing Campaigns Brand Equity Compliance Management Sales Enablement

Guest Relations Manager

Function Inn Hotel

Jul 2015 - Feb 2017 (1 year 7 months)

Directed front-line guest relations, managing complex inquiries and VIP logistics to ensure a premium, seamless hospitality experience. Analyzed customer satisfaction and feedback survey data to identify service deficiencies and implement corrective processes that improved guest loyalty metrics.

Customer Feedback Analysis Service Recovery Cross functional Coordination Process Improvement Customer Satisfaction

HR Manager

Abc Consultants

Jan 2012 - Jun 2015 (3 years 5 months)

Managed full-cycle HR operations, including performance evaluation, salary negotiations, and conflict resolution protocols. Authored and standardized job descriptions for 20+ specialized roles while maintaining secure payroll databases and ensuring HR compliance through benefits administration and onboarding documentation.

Performance Management Conflict Resolution Payroll Administration HR Compliance Management Employee Onboarding Benefits Administration

Beauty Advisor

Lotus Herbals

Jan 2008 - Jan 2012 (4 years)

Delivered bespoke retail experiences using consultative selling to maximize recurring customer retention. Provided consumer insights to product development teams and resolved customer complaints promptly in line with company policies.

Consultative Selling Retail Customer Service Customer Retention Complaint Resolution Client Communication Consumer Insights

Education

Degrees, certifications, and relevant coursework

Idigitalpreneur

Master of Education, Digital Marketing

2025 -

Activities and societies: Coursework includes E-Commerce & Dropshipping, Instagram Algorithm & Organic Growth, Digital Marketing Architecture, Video Post-Production, Affiliate Frameworks, Sales Pro Dynamics, and Copywriting.

Pursuing a Master of Education in Digital Marketing with coursework covering e-commerce and dropshipping, Instagram algorithm and organic growth, and digital marketing architecture.