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Aheli Chakravorty

@ahelichakravorty

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Dynamic Head of Operations with expertise in hospitality management.

India

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What I'm looking for

I am looking for a role that fosters talent development, embraces diversity, and offers opportunities for continuous improvement and strategic growth.

I am a dynamic and results-driven Head of Operations with over a decade of progressive leadership in hospitality management, business operations, and strategic development. My experience includes spearheading strategic planning, budgeting, risk assessment, and process optimization to improve operational efficiency and scalability. I have successfully developed and implemented performance metrics to monitor departmental efficiency, ensuring operational consistency across multiple locations.

Throughout my career, I have built and mentored high-performing teams, focusing on talent development, succession planning, and leadership grooming at all levels. My leadership has fostered a collaborative and agile work environment, driving business growth and enhancing customer satisfaction. I am passionate about continuous improvement methodologies and adept at using data-driven decision-making to optimize operational workflows and improve P&L performance.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Effingut Breweries Pvt. Ltd

Dec 2021 - Present (3 years 6 months)

Spearheaded strategic planning, budgeting, risk assessment, and process optimisation to improve operational efficiency and scalability. Directed end-to-end multi-location operations across core business functions including On-Ground Operations, L&D, Procurement, IT, HR, Maintenance, Sales, MIS, and Kitchen.

Strategic Planning Budgeting Risk Assessment Process Optimization Performance Metrics KPI Tracking Cost Control Vendor Management Change Management Team Leadership

Consultant & Content Development

Releski

Apr 2020 - Present (5 years 2 months)

Created and edited audio-visual and written content for e-learning modules, ensuring alignment with hospitality training standards. Managed brand communications and social media content strategy to boost engagement and brand consistency.

Content Creation E Learning Brand Communications Social Media Strategy Event Management

Business Head

AA Hospitality LLP

Jul 2018 - Present (6 years 11 months)

Oversaw end-to-end operations and P&L for multiple F&B outlets, including pre-opening setup, vendor onboarding, and team structuring. Led budgeting, cost control, and procurement strategies to optimise operational efficiency.

P&L management SOP Development Staff Training Budgeting Cost Control Procurement Talent Acquisition Business Development Regulatory Compliance

Business Communications Trainer

Enguru App & Kings Learning LLP

Feb 2015 - Present (10 years 4 months)

Delivered voice & accent training, soft skills, and business communication programs across corporate and academic settings. Conducted Training Needs Analysis (TNA) and customised modules on team building, conflict resolution, and confidence building.

Voice & Accent Training Soft Skills Needs Analysis Adult Learning Principles Corporate Training

Assistant General Manager - Hakkasan India

KA Hospitality Pvt. Ltd.

Managed daily operations and ensured high service standards for a luxury restaurant. Oversaw staff training, inventory management, and customer satisfaction initiatives.

Restaurant Operations Service standards Staff Training Inventory Management Customer Service Team Leadership Quality Control

Sr. Operations Manager - High Ultra Lounge

Brigade Group

Managed the operations of High Ultra Lounge, ensuring smooth service delivery and adherence to brand standards. Coordinated with various departments to optimize performance and profitability.

Operations Management Service Delivery Performance Optimization Lounge Operations

Assistant General Manager - Shiro Bengaluru

JSM Corporations Pvt. Ltd

Responsible for the overall management of the Shiro Bengaluru outlet, focusing on operational efficiency and guest experience. Implemented strategies to improve sales and reduce operational costs.

Operations Management Sales Strategy Team Supervision Quality Assurance

Education

Degrees, certifications, and relevant coursework

Institute of Hotel Management

Bachelor of Science, Hotel Management

Completed a Bachelor of Science in Hotel Management. Gained foundational knowledge and practical skills essential for a career in the hospitality industry.

The Oberoi

Industrial Training, Hospitality Operations

Underwent industrial training at The Oberoi, gaining practical experience in hotel operations. Applied theoretical knowledge in a real-world hospitality setting.