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Humayun Kabir

@humayunkabir5

Analytical Business Analyst focused on client onboarding, Customer Service, CRM insights, and stakeholder communication across international markets.

Bangladesh

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What I'm looking for

I’m looking for a Business Analyst & Customer Service role where I can combine analytical thinking, stakeholder communication, and CRM/reporting insights to improve workflows. I want to help teams translate requirements into BRD/FRD-ready plans and coordinate UAT for smooth delivery.

I'm a Business Analyst-minded client operations professional with experience managing international client communication, customer service, client onboarding, and CRM-driven workflows across Australian, US, and Canadian markets. I specialize in translating business requirements into clear coordination, documentation, and smooth service delivery that drives a strong client experience.

Across my roles, I have maintained CRM records with up to 98% data accuracy, supported operational and sales reporting, and coordinated cross-functionally with internal teams to execute client requirements end-to-end. Through high-volume international outreach and consistent client engagement, I achieved 90% positive client feedback, improved response times by 25%, and increased MCA conversion rates by 20% — while generating daily and weekly performance reports to keep teams aligned.

I also bring strong customer support and process-improvement experience: resolving 50+ daily inquiries with most handled on first contact, reducing repeat complaints through root-cause analysis over a 6-month period, and maintaining accurate service records to support operational tracking and continuous improvement.

I am currently pursuing a B.Sc. in Computer Science & Engineering (CGPA 3.75/4.00) to strengthen my analytical and technical foundation as I move deeper into business analysis, with hands-on exposure to BRD/FRD documentation and UAT coordination.

Experience

Work history, roles, and key accomplishments

Client Relationship Officer

Call Point Business Solutions Ltd.

Oct 2025 - Jun 2026 (8 months)

I Managed client relationships across multiple Australia-based campaigns, including website development and service-based projects. Owned onboarding, requirement gathering, and customer support, improving onboarding turnaround by 20% and boosting client satisfaction by 15% through consistent CRM management and clear project documentation coordination.

Client Onboarding Account Coordination Project Communication CRM Management Documentation Client Relationship Management Customer Operations Management Requirements Gathering Customer Service Customer Support Customer Acquisition

Telesales Specialist Officer

Synergy IT Solutions

Nov 2024 - Sep 2025 (10 months)

Conducted daily outbound outreach to 100+ international clients across the US, Canada, and Australia to identify business opportunities, achieving 90% positive client feedback. Maintained CRM data with 98% accuracy, produced daily and weekly performance reports, and collaborated closely with sales and operational teams to reduce response time by 25% and boost lead conversion rate by 20%.

Outbound Outreach International Clients CRM Data Management Sales Reporting Workflow Coordination Customer Engagement Customer Support

Customer Representative Officer

Digicon Technologies Ltd.

Feb 2023 - Oct 2024 (1 year 8 months)

Managed customer operations and support, handling 50+ daily inquiries and resolving the majority on first contact, significantly reducing escalation rates. Maintained accurate service records for operational tracking, identified root causes of recurring issues to cut repeat complaints over 6 months, and coordinated closely with internal departments to resolve complex cases within 24 hours.

Customer Support Issue Resolution Root Cause Analysis Coordination Client Communication Customer Service