S M Asifur Rahman Antu
@smasifurrahmanantu
Customer Support & Sales professional delivering remote client satisfaction through telesales, lead generation, and CRM-driven support.
BangladeshWhat I'm looking for
I’m a remote Customer Support and Sales professional with 5+ years of experience serving international clients. I’m known for clear communication, problem-solving, and consistently maintaining high customer satisfaction while handling both inbound and outbound support.
In my current roles, I manage day-to-day operations, supervise team members, and communicate directly with clients via Facebook and WhatsApp to preserve long-term relationships and service quality. I also support customers through ticket-based systems, resolving issues and technical queries efficiently while keeping standards high.
I bring strong commercial capability as well—running telesales and cold calling, generating leads, converting prospects, and updating CRMs while handling objections professionally. From government project data entry to US digital services and Australia janitorial sales, I combine accuracy, confidentiality, and deadline-driven execution to help global teams grow.
Experience
Work history, roles, and key accomplishments
Manager & Client Handler
Clone
Aug 2019 - Present (6 years 8 months)
Managed daily operations and supervised team members while communicating with clients via Facebook and WhatsApp. Maintained long-term client relationships and coordinated project delivery to ensure client satisfaction.
Customer Support Executive
TopGaming
Provided customer support using a ticket-based system, resolving customer issues and technical queries efficiently. Maintained high customer satisfaction standards.
Data Entry Operator
UNDP Project – Bangladesh Government
Aug 2025 - Dec 2025 (4 months)
Performed accurate data entry and database management while maintaining data accuracy and confidentiality. Followed government guidelines and strict deadlines.
Telesales Specialist
Liberationlink Solutions
Jan 2025 - May 2025 (4 months)
Contacted Australian businesses to promote services, generating leads and converting prospects into customers. Updated CRM records and handled objections professionally.
Customer Service & Sales Executive
Vision Web PPC
Aug 2024 - Nov 2024 (3 months)
Communicated with US clients regarding digital services and assisted with client onboarding and support. Helped resolve client needs to support ongoing service delivery.
Telesales Executive
ARN Tech
Jan 2024 - Jul 2024 (6 months)
Conducted cold calls and sold service-based solutions while targeting daily and monthly sales performance. Managed prospect conversations to drive qualified sales discussions.
Customer Relationship Officer
Hello Tech Solutions
Jan 2023 - Dec 2023 (11 months)
Contacted US business owners via cold calling to explain MCA loan services and generate qualified leads. Followed up to support prospect engagement and lead conversion.
Education
Degrees, certifications, and relevant coursework
Institute of Marine Technology
Diploma in Marine Engineering, Marine Engineering
2017 - 2022
Grade: CGPA: 3.50
Completed a Diploma in Marine Engineering from the Institute of Marine Technology from 2017 to 2022 (CGPA: 3.50).
Institute of Marine Technology
Diploma, Marine Engineering
2017 - 2022
Grade: CGPA: 3.50
Completed a Diploma in Marine Engineering at the Institute of Marine Technology from 2017 to 2022, achieving a CGPA of 3.50.
Rajbari Govt. High School
Secondary School Certificate (SSC)
2015 - 2017
Grade: GPA: 5.00
Earned the Secondary School Certificate (SSC) from Rajbari Govt. High School from 2015 to 2017 (GPA: 5.00).
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
Skills
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