Open to opportunities

Sharar E noor

@shararenoor

Customer-focused banking and client-services professional with experience in quality, account management, and digitization.

Bangladesh

Message

What I'm looking for

I seek a role focused on customer experience, service quality, and process digitization within a collaborative organization offering growth, impact, and regulatory exposure.

I am a service-oriented professional with experience across retail & SME banking, insurance communications, and client services. I have led customer complaint management, Bangladesh Bank reporting, and branch service quality monitoring to drive continuous improvement.

I have supported account management and campaign digitization initiatives, prepared stakeholder reports and pitches, and onboarded clients while coordinating with creative and technical teams. I contributed to postpaid migration digitization, MSISDN database preparation, and targeted SMS configuration.

I bring strong communication, Microsoft Office, and interpersonal skills, with a practical focus on business quality, regulatory compliance, and customer-centric process improvements that help organizations enhance service delivery.

Experience

Work history, roles, and key accomplishments

Communication and Monitoring Officer

Green Delta Insurance Company Ltd

Jul 2023 - Jan 2024 (6 months)

Handled internal and external communications for the Impact Business Team, prepared client pitches, onboarded clients, and assisted in preparing reports on project innovations.

Stakeholder Engagement Onboarding Reporting Account Management Relationship Building

Account Executive Intern

ADA Asia, Bangladesh

Sep 2022 - Dec 2022 (3 months)

Supported account management for a major client (Ncell Axiata), coordinated briefs with creative agencies, ensured deadlines and client requirements were met, and assisted in campaign and pitch development.

Account Management Campaign Planning Microsoft Office Communication

Intern, Product and Pricing

Robi Axiata Ltd

Jan 2022 - Apr 2022 (3 months)

Worked on postpaid migration digitization, prepared MSISDN databases for campaigns, configured segmented SMS schedules, and conducted ad-hoc research to support team initiatives.

SMS Campaign Configuration Digitalization Segmentation Research MS Excel Campaign Management

Assistant Officer

Eastern Bank Limited

Jan 2015 - Jan 2017 (2 years)

Managed customer complaints and Bangladesh Bank queries, visited branches to monitor service quality, and executed departmental trainings to improve service and regulatory compliance.

Customer Service Regulatory Reporting Training Delivery Stakeholder Management Process Improvement