MBMirza Faisal Ahmed Begh
@mirzafaisalahmedbegh
Dynamic Business Development Professional with 8 years of experience.
BangladeshWhat I'm looking for
I am a dynamic Business Development Professional with over 8 years of experience in client acquisition, lead generation, and offshore sales. My proven track record in scaling SEO services and tech solutions, particularly within the UK foodservice sector, showcases my ability to drive business growth. I am adept at identifying potential leads, initiating client outreach, and maintaining strong relationships to ensure organizational success.
In my current role as Assistant Business Development Manager at ChefOnline, I manage B2B client relationships, ensuring long-term customer satisfaction and loyalty. My experience includes providing customer support, utilizing data analysis for operational performance, and collaborating with cross-functional teams to enhance service delivery. I am committed to continuous learning and applying my skills in client management and business development to contribute to long-term team success.
Experience
Work history, roles, and key accomplishments
Assistant Business Development Manager
ChefOnline
Nov 2021 - Present (3 years 7 months)
Managed B2B client relationships, onboarding, and retention, ensuring long-term customer satisfaction and loyalty. Provided customer support and sales administration through inbound and outbound interactions, assisting clients with service inquiries and troubleshooting issues.
Visa Consultant
Immi Visa Pty Ltd
Mar 2021 - Present (4 years 3 months)
Acted as the first point of contact for customers, handling inquiries via email, phone, and social media platforms. Assisted with visa documentation and submission processes, ensuring compliance with regulatory requirements.
Senior Customer Support Advisor
ChefOnline
Jan 2015 - Present (10 years 5 months)
Delivered high-quality customer service by answering incoming calls, emails, and live chat inquiries, ensuring customer satisfaction. Processed and resolved customer inquiries, orders, and complaints in a timely and professional manner.
Credit Repair Specialist
Next Credit Limited
Jan 2013 - Present (12 years 5 months)
Acted as a Debt Collection Agent for Next Credit and Credit On Demand, responding to UK customers' inquiries related to loan applications, extensions, cancellations, repayment plans, and fraud reporting. Made outbound calls regarding loan repayment issues and followed up on overdue accounts.
Education
Degrees, certifications, and relevant coursework
Bangladesh Open University
Bachelor of Business Administration, Human Resource Management
Completed a Bachelor of Business Administration with a specialization in Human Resource Management. Gained foundational knowledge in business operations and human capital development.
European Standard School
GCE A Level, General Studies
Achieved GCE A Level certification from the Edexcel, London Examination Board. Studied a broad curriculum at an English medium school.
Mastermind
GCE O Level, General Studies
Obtained GCE O Level certification from the Edexcel, London Examination Board. Completed studies at an English medium institution.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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