Open to opportunities

Kaiser Bhai

@kaiserbhai

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Highly motivated Customer Support Professional with diverse industry experience.

Bangladesh

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What I'm looking for

I am looking for a remote role that values strong interpersonal skills and offers opportunities for growth.

I am a highly motivated and empathetic Customer Support Professional with extensive experience assisting clients and stakeholders across diverse industries. Currently, I excel in a fully remote role, providing timely support, issue resolution, and query handling for UK healthcare clients and workers. My proven ability to quickly learn product and service details, communicate clearly, and manage inquiries effectively has allowed me to maintain high standards of customer satisfaction.

Throughout my career, I have developed strong interpersonal skills and a dedication to positive customer outcomes. I have worked with various platforms such as Intercom and HubSpot, ensuring that all client interactions are documented and addressed efficiently. My fluency in multiple languages and ability to work in fast-paced, cross-cultural environments have further enhanced my capability to deliver exceptional support.

Experience

Work history, roles, and key accomplishments

Current

Associate – Onboarding & Booking

Current

FlorenceUK

Sep 2022 - Present (2 years 11 months)

Provided primary support to NHS nurses, carers, and client organizations via phone, email, and chat systems. Resolved queries related to shift bookings, availability updates, platform usage, and compliance requirements efficiently and accurately.

Intercom HubSpot Flex Florence Platform Zoom)Microsoft Teams Slack Microsoft Office Suite

Officer, Sales & Marketing

EssentialDrugs Company Limited

Nov 2017 - Present (7 years 9 months)

Acted as a key point of contact for government clients, responding to inquiries and processing orders. Communicated delivery schedules and provided status updates to clients.

Order Processing Communication Documentation

PS to Chairman & General Manager (Admin)

CMEPFoundation

Jan 2015 - Present (10 years 7 months)

Coordinated responses to client issues and external inquiries. Managed internal and external communications, including media relations support.

Communication Administrative Support Media Relations

Manager, Project Implementation

Training and Technology Transfer (TTT)

Jan 2013 - Present (12 years 7 months)

Liaised directly with clients to identify training needs and provide appropriate solutions. Responded to client inquiries and managed communication with diverse stakeholders.

Administrative Support

Assistant Customer Care Manager

TESCOStoresLtd.

Jan 2009 - Present (16 years 7 months)

Directly managed and resolved customer complaints and processed refunds efficiently. Handled face-to-face customer inquiries, providing information on products, services, and policies.

Complaint Handling Team Supervision

Public Relations Coordinator

SoundpaceInternational

Jan 2008 - Present (17 years 7 months)

Managed stakeholder communications and facilitated media interactions. Supported event promotions, ensuring clear communication to target audiences.

Media Relations Event Promotion Public Relations Audience Targeting

Trainee Manager

McDonald'sRestaurantsLtd.

Jan 2006 - Present (19 years 7 months)

Assisted with daily operations, including cash handling and ensuring adherence to service standards. Supported team members and occasionally addressed basic customer inquiries on the floor.

Service standards Customer Service

Education Coordinator

Gateway EducationConsultants

Jan 2002 - Present (23 years 7 months)

Guided and advised students on foreign education opportunities and application processes. Managed student admissions and provided administrative support throughout the enrollment journey.

Administrative Support

Education

Degrees, certifications, and relevant coursework

LCBS, Dhaka

ACCA (Incomplete), Accounting and Finance

2021 -

Undertook studies towards the ACCA qualification, focusing on accounting and finance principles. Gained foundational knowledge in financial reporting, auditing, and taxation.

Unknown

Diploma, Pharmacy

Completed a Diploma in Pharmacy, acquiring knowledge in pharmaceutical sciences and patient care. Studied drug interactions, dispensing, and pharmacy operations.

European University of Bangladesh

MBA, Marketing

Grade: 3.57 CGPA

Earned a Master of Business Administration with a specialization in Marketing. Focused on strategic marketing, consumer behavior, and market analysis.

Cambridge College, London

B.Sc., Management

Grade: 3.75 CGPA

Completed a Bachelor of Science in Management, gaining comprehensive knowledge in business administration. Studied organizational behavior, finance, and operations management.

London Executive Schools

Advanced Diploma, Business

Grade: 3.05 CGPA

Obtained an Advanced Diploma in Business, focusing on core business principles and practices. Developed skills in business strategy, economics, and management.

British Council

A-Levels, General Studies

Completed A-Levels through the British Council, demonstrating proficiency in advanced academic subjects. Developed critical thinking and analytical skills essential for higher education.

British Council

O-Levels, General Studies

Achieved O-Levels through the British Council, establishing a strong foundation in various academic disciplines. Gained essential knowledge and skills for further education.

Institute of Business Administration (IBA), Dhaka

Certificate, Accounting

Completed the Accounting for Non-Accountants (AFNA) program, gaining fundamental accounting knowledge. Focused on financial statements, budgeting, and basic financial analysis.