Howaina Roberts
@howainaroberts
I handle customer calls, reservations, sales support, and guest service professionally.
JamaicaWhat I'm looking for
I've supported customers through inbound and outbound calls, reservations, sales support, and front desk service across Advanced Call Center Technologies, Osmond Beach Hotel, and Ivy's Cove.
At Advanced Call Center Technologies, I handled customer questions and service needs, promoted products and services, maintained accurate call records, and strengthened my customer-retention and persuasion skills.
In hotel front desk roles, I've managed check-ins, check-outs, reservations, room assignments, guest inquiries, payments, and administrative records while resolving concerns professionally.
I'm prepared to bring clear communication, organized record keeping, and reliable work-from-home customer support to a fast-paced team.
Experience
Work history, roles, and key accomplishments
Sales Consultant
Advanced Call Center Technologies
Aug 2025 - Aug 2026 (1 year)
Handled inbound and outbound customer calls, assisted with service needs, and promoted products while maintaining accurate records.
Education
Degrees, certifications, and relevant coursework
Southwest TVET Institute
Diploma, Front Office Supervision
2024 - 2025
Pursuing a Diploma in Front Office Supervision at Southwest TVET Institute, Black River Campus.
Bishop Gibson High School
CSEC, General Studies
2018 - 2023
Completed CSEC subjects including English Language, Information Technology, Principles of Business, and Principles of Accounts.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Social media
Job categories
Skills
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