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Akelia Mcleary

@akeliamcleary

Customer Service Representative at HR Live Support who resolved customer issues across phone, email, and live chat.

At HR Live Support, I provided customer support by phone, email, and live chat in a high-volume call center environment.

I responded to inquiries, investigated and resolved customer issues, and worked to meet service levels and response-time expectations.

I maintained customer records through data entry and documentation while supporting service quality and departmental performance targets.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

HR Live Support

Jun 2023 - Jun 2026 (3 years)

Delivered exceptional customer support via phone, email, and live chat in a high-volume call center environment. Resolved customer concerns professionally and maintained accurate records through careful data entry.

Customer Service Call Center Operations Communication Skills Problem Solving Data Entry Multitasking Teamwork Microsoft Office

Education

Degrees, certifications, and relevant coursework

Aberdeen High School

Caribbean Secondary Education Certificate (CSEC), General Studies

Completed the Caribbean Secondary Education Certificate (CSEC) in December 2021, passing subjects including English Language, Office Administration, EDPM, Food, Nutrition & Health, and Physical Education.