Open to opportunities

Shaina Williams

@shainawilliams

Message

Customer-focused associate delivering reliable service and problem resolution.

Jamaica

Message

What I'm looking for

I seek a customer-facing role in a supportive team where I can use my communication, problem-solving and payment-processing skills, grow professionally, and help improve customer satisfaction and operational efficiency.

I am a motivated and reliable customer service professional with hands-on experience in retail, contact center, and hospitality environments. I consistently meet quality and efficiency targets while maintaining a friendly, service-oriented approach.

At NVD Minimart I processed high-volume cash, card and digital payments with accuracy, balanced drawers, and completed end-of-day reconciliations while promoting specials to increase basket size and satisfaction.

During my time at Conduent I handled 60–80 inbound contacts per day, resolved billing and service issues to first-contact resolution, maintained CSAT and quality above program benchmarks, and supported onboarding by coaching new hires.

I bring strong communication, adaptability, and problem-solving skills, plus practical experience with CRM documentation, basic Excel for data entry, and property management systems. I am eager to contribute to a high-quality customer service team and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Cashier

NVD Minimart

Aug 2023 - Nov 2025 (2 years 3 months)

Processed high-volume cash, card, and digital payments with accurate end-of-day reconciliations; increased average basket size by promoting weekly specials and add-ons while maintaining efficient queue flow.

Cash Handling Reconciliations Customer Service Upselling Time Management Payment Processing Queue Management

Customer Experience Associate

Conduent

Mar 2019 - Aug 2023 (4 years 5 months)

Handled 60–80 inbound customer contacts per day, resolving billing and service issues to meet first-contact resolution and maintain CSAT above program benchmarks while meeting AHT and adherence goals.

Customer Support CRM First Contact Resolutions Quality Assurance AHT Coaching Documentation

Receptionist

T-Bird on the Cliffs

Aug 2016 - Dec 2018 (2 years 4 months)

Managed front-desk operations including check-in/out, payment processing, and night-audit tasks; coordinated with housekeeping and maintenance to prioritize room turns and resolved guest complaints professionally.

Front Desk Operations Payment Processing Guest Relations Coordination Night Audit Communication

Education

Degrees, certifications, and relevant coursework

Frome Technical High

High School Diploma, General Secondary Education

2011 - 2016

Activities and societies: Presentations, reports, group projects; applied Microsoft Excel for data entry and basic formulas; school activities fostering professionalism and customer-facing etiquette.

Completed a five-year secondary curriculum with emphasis on English, Mathematics, and Information Technology, developing strong communication and basic Excel skills.