Open to opportunities

Shantanna Oakley

@shantannaoakley

Message

Dedicated customer service professional with a background in cybersecurity.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in technical support or cybersecurity.

I am a dedicated customer service professional with a BSc in Cyber Security & Digital Forensics from Caribbean Maritime University. My experience spans various roles, including a customer service agent at Nordstrom, where I honed my skills in problem-solving and technical support. I excel at addressing customer inquiries through multiple channels, ensuring timely and effective resolutions.

Prior to my role at Nordstrom, I served as a Secretary and Office Assistant at V&C Travel, where I managed administrative duties and maintained confidential files. My strong interpersonal skills and attention to detail have consistently contributed to efficient office operations. I am passionate about leveraging my technical knowledge and customer service experience to create positive experiences for clients.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Sutherland Global Services

Jan 2019 - Dec 2020 (1 year 11 months)

Provided exceptional customer service by answering telephone calls, chats, and emails, resolving customer complaints and issues promptly. Utilized company software to track packages, alter statuses, and offer technical support for website errors, including filing bug complaints and providing quick fixes.

Customer Service Technical Support Data Entry

Secretary/Office Assistant

V&C Travel Travel Agency

Jan 2013 - Dec 2018 (5 years 11 months)

Managed administrative duties including screening telephone calls, processing immigration documents, and filing income tax returns. Maintained confidential personnel files, organized office space, and handled data entry, meeting arrangements, and errands.

Data Entry Document Processing Office Management Confidentiality

Housekeeper

The Saint Hotel, Autograph Collection

Feb 2015 - May 2016 (1 year 3 months)

Executed comprehensive housekeeping duties, ensuring high standards of cleanliness and guest comfort. Managed daily room maintenance and organization.

Housekeeping Room Preparation Inventory Management Attention To Detail

Housekeeper

Best Western Ivy Inn & Suites

May 2015 - Dec 2015 (7 months)

Performed general housekeeping duties to ensure guest satisfaction and maintain cleanliness standards. Managed daily room cleaning and upkeep.

Housekeeping Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Caribbean Maritime University

BSc Cyber Security & Digital Forensics, Cyber Security & Digital Forensics

Studied Cyber Security & Digital Forensics at Caribbean Maritime University. Gained knowledge and skills in the field of cybersecurity and digital forensics.

Happy Grove High School

High School Diploma, General Studies

Activities and societies: Mathematics (cxc), English Language(cxc), Information Technology (cxc), Religious Education (cxc), Chemistry (cxc), Geography (cxc), History (cxc)

Completed high school education at Happy Grove High School. Achieved CXC passes in Mathematics, English Language, Information Technology, Religious Education, Chemistry, Geography, and History.