Konnel Bennett
@konnelbennett
IT professional focused on cybersecurity, networking, and practical technical support.
JamaicaWhat I'm looking for
I am a fervent IT professional with strong interests in cybersecurity, networking, and programming. I enjoy solving data and security puzzles, stay current with technological developments, and pursue continuous learning through certifications and projects.
My hands-on experience includes technical support, incident response, vulnerability assessment, and cloud security fundamentals, with roles supporting end-users and maintaining systems and networks. I have completed projects such as a password manager, expense tracker, and Python/SQLite work that demonstrate practical application of skills.
I work well in team settings, communicate technical ideas clearly to varied audiences, and aim to contribute significantly to secure, reliable IT operations while continuing to expand my expertise.
Experience
Work history, roles, and key accomplishments
DACustomer Service Associate II
Delta Airlines
Jan 2021 - Dec 2022 (1 year 11 months)
Managed booking reservations, assisted with boarding processes, and updated customer records to ensure smooth travel operations and improved passenger experience.
Customer Service Representative
Conduent Solutions
Jan 2020 - Dec 2020 (11 months)
Handled customer inquiries, updated account information, and resolved service issues to maintain accurate records and improve customer satisfaction.
IT Support Associate
Conduent Solutions
Jan 2019 - Dec 2020 (1 year 11 months)
Provided technical support to end users by troubleshooting hardware and software issues, and installed, configured, and maintained computer systems and networks to improve operational uptime.
Education
Degrees, certifications, and relevant coursework
Eltham High School
High School Diploma, Integrated Science and Mathematics
Secondary education with coursework including Integrated Science and Mathematics (City & Guilds level qualifications).
Burmar Institution
Vocational Certificate, Information Technology
Completed vocational training covering hardware knowledge, networking basics, security fundamentals, and related IT skills.
Availability
Location
JamaicaAuthorized to work in
Job categories
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