Open to opportunities

Danielle Griffiths

@daniellegriffiths

Message

Enthusiastic Computer Science graduate with hands-on IT support experience.

Jamaica

Message

What I'm looking for

I am looking for a role in a dynamic IT team where I can contribute my skills and grow professionally.

I am a passionate Computer Science graduate with a strong foundation in IT support and data management. My hands-on experience includes an internship as a Data Entry Clerk at National Commercial Bank, where I managed and digitized client files, ensuring the accuracy and security of sensitive business information. I thrive in tech-driven environments and am committed to delivering reliable technical solutions.

Throughout my academic journey at the University of Technology, I developed a solid understanding of programming languages such as Java, JavaScript, and Python, alongside web development skills in HTML and CSS. My volunteer experience at the Police Emergency Communication Centre further honed my ability to work under pressure, assisting with communications and emergency dispatch systems while maintaining accurate records.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Police Emergency Communication Centre (PECC)

Gained experience in a high-pressure environment assisting with communications and emergency dispatch systems. Updated and verified police records, including missing persons and and stolen vehicles in the database.

Database Management Communication Data Verification Record keeping

Data Entry Clerk

NationalCommercialBank

Mar 2024 - Jun 2024 (3 months)

Managed and digitized client files, ensuring accuracy and security of sensitive business information. Updated customer contact records on internal databases and assisted with routine administrative support for IT/data entry tasks.

Data Entry Data Management Database Management Administrative Support Information Security

Summer Program

JamaicaPoliceCo-opCreditUnion

Jun 2020 - Aug 2020 (2 months)

Maintained and updated client account information, communicating with clients regarding account-related issues. Worked closely with the branch manager and program director to ensure program completion.

Client Relations Data Management Account Management Communication Program Coordination

Information Technology Support

RentToOwnBPO

Jan 2020 - Dec 2022 (2 years 11 months)

Diagnosed and resolved technical issues related to software, hardware, and networks for various devices. Provided assistance and guidance to users experiencing technical difficulties, including troubleshooting network connectivity problems.

Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Technology

Bachelors of Science, Computer Science

2019 - 2023

Grade: 3.0

Completed a comprehensive curriculum in Computer Science, focusing on core principles and practical applications. Achieved a GPA of 3.0, demonstrating strong academic performance in the field.

Convent of Mercy Academy 'ALPHA'

CSEC, General Studies

2012 - 2019

Grade: 8 Subjects (CSEC), 7 Units (CAPE)

Completed CSEC with 8 subjects and CAPE with 7 units, building a strong academic foundation. Gained foundational knowledge across various disciplines.