Therese Chambers
@theresechambers
Operations leader pivoting to IT and cybersecurity, combining 20+ years' management with technical training.
JamaicaWhat I'm looking for
I am a highly adaptable operations and management professional with over 20 years of experience, now transitioning into IT and cybersecurity. I bring strong team leadership, operations oversight, and a proven record of process improvements across multi-branch environments.
Recently I have focused on technical training and certifications, completing introductory cybersecurity and IT support courses and actively pursuing (ISC)² CC and EC-Council C|CT credentials. I am developing practical skills in Python, networking basics, and IBM IT fundamentals.
In management roles I coordinated HR, logistics, inventory, system upgrades, and staff training for multi-location operations, improving workflows and customer experience. My background in customer service, data entry, and administrative roles has honed my problem-solving, communication, and client-facing abilities.
I am motivated to apply my operational expertise to technical and remote work environments where I can contribute to incident response, support functions, and process-driven security improvements while continuing professional development in cybersecurity.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Ibex
Aug 2025 - Present (2 months)
Deliver customer support solutions, ensuring high client satisfaction through effective problem-solving and efficient handling of service requests in a fast-paced contact center.
Operations Manager
Monarch Pharmacy
Mar 2014 - Feb 2025 (10 years 11 months)
Managed operations across four branches, leading HR, logistics, inventory control, and staff training while implementing process improvements that optimized workflow and customer experience.
Talent Manager
Cuferri Productions
Jan 2012 - Dec 2013 (1 year 11 months)
Coordinated talent and on-set operations, contributing to scriptwriting and voiceover projects to support production delivery and scheduling.
Data Entry Clerk
Edge Marketing Solutions
Jan 2011 - Dec 2012 (1 year 11 months)
Maintained accurate and timely marketing data entry and records, ensuring data integrity to support campaign operations and reporting.
Customer Service Representative
Cable & Wireless Jamaica
Jan 2005 - Dec 2006 (1 year 11 months)
Handled land-line and emergency support calls, resolving customer issues and escalating technical problems to maintain service continuity.
Secretary / Bank Teller
National Commercial Bank
Jan 2001 - Dec 2005 (4 years 11 months)
Supported client services and processed financial transactions, maintaining accuracy and compliance in daily banking operations.
Education
Degrees, certifications, and relevant coursework
ECEC-Council
Certificate, Cybersecurity
Completed Cybersecurity for Businesses on 14 Sept 2025 and pursuing EC-Council Certified Cybersecurity Technician (C|CT).
CACisco Networking Academy
Certificate, Cybersecurity
Activities and societies: .
Completed Introduction to Cybersecurity in Sept 2025 and pursuing Networking Basics and Python Essentials 1
SISimpliLearn
Certificate, Artificial Intelligence
Completed multiple short courses including Artificial Intelligence for Business (Sept 2025) and Introduction to Artificial Intelligence (Sept 2025).
ALAlison
Diploma, IT Support
Completed a Diploma in IT Support on 14 Sept 2025.
NUNorthern Caribbean University
Certificate, Hotel Management
Completed an online Certificate in Introduction to Hotel Management in 2018.
Brown's Town Community College (UTECH)
Certificate, Business Administration
Completed a Certificate in Business Administration in 1997.
St. Hilda's High School
CSEC, General Secondary Education
Completed CSEC subjects including English Language, English Literature, Mathematics, POA, POB, and HSB in 1995.
Availability
Location
JamaicaAuthorized to work in
Job categories
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