Hope Akintoye

I am a detail-oriented customer success and product-focused professional with hands-on experience in customer interaction, affiliate marketing, and product development. I translate user feedback into actionable product improvements and prioritize solutions that increase satisfaction and retention.

While working on projects like NaviStore, I engaged users to identify pain points, converted insights into user stories and prioritized features that improved in-store shopping efficiency and reassurance. I have direct customer-facing experience as a personal assistant in an online retail business, resolving complaints, advising on product fit, and driving repeat patronage.

I bring strong communication, relationship management, and project-management skills, and I leverage tools such as Figma, Microsoft Office, Google Workspace, Trello, Asana, and Notion to deliver customer value. I seek roles where I can help customers achieve maximum value from products and services while contributing to product-led growth.