MUmaggie User
@maggieuser1
Dedicated customer service professional with nearly a decade of experience.
PhilippinesWhat I'm looking for
I am a dedicated and motivated professional with nearly a decade of experience in customer service. My strong work ethic, adaptability, and commitment to delivering exceptional service have been recognized throughout my career. I thrive in fast-paced environments and am always eager to learn and expand my skill set.
My journey began with a Bachelor of Science in Information Technology, which laid the foundation for my technical skills. I have held various roles, including Customer Support Specialist and Engagement Specialist, where I honed my abilities in chat and email support. My experience as a trainer and quality advocate has further developed my communication and problem-solving skills, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Sterra Singapore
Feb 2022 - Present (3 years 4 months)
Provided exceptional customer support through chat and email, resolving inquiries efficiently and maintaining high customer satisfaction. Collaborated with team members to improve support processes and knowledge base articles.
Engagement Specialist
Startek Philippines
Jan 2017 - Dec 2021 (4 years 11 months)
Served as an Engagement Specialist, handling various roles including temporary trainer and quality advocate. Moderated online communities, ensuring a positive and engaging environment for users.
Customer Service Representative
SPi Global
Sep 2015 - Aug 2016 (11 months)
Provided technical and billing support to customers, resolving complex issues and ensuring customer retention. Utilized strong problem-solving skills to address customer concerns effectively.
Education
Degrees, certifications, and relevant coursework
West Visayas State University
BS in Information Technology, Information Technology
Studied Information Technology at West Visayas State University from 2010 to 2014. Gained foundational knowledge in various aspects of IT.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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