Himanshu Mishra
@himanshumishra5
Senior Account Manager at Midland Credit Management who recovered USD 1M+ in a quarter and ranked in the Top 1%.
IndiaWhat I'm looking for
At Midland Credit Management, I manage a high-volume portfolio of customer accounts, negotiate repayment solutions, and resolve complex enquiries while ensuring compliance and a strong customer experience.
I recovered USD 1M+ in a single quarter and ranked in the Top 1% of performers, earning 12 Elite Collector Awards. I also act as a Subject Matter Expert, mentoring new hires and supporting process improvements.
At Hinduja GlobalSolutions (HGS), I handled 16–17 customer enquiries per day by phone and email, resolving account issues and supporting accurate customer records.
As an Engineering Intern at HondaCars India Ltd., I assisted cross-functional teams with operational documentation and reporting, and supported quality improvement and administrative activities.
Experience
Work history, roles, and key accomplishments
Senior Account Manager
Midland Credit Management
Mar 2017 - Present (9 years 7 months)
Manage a high-volume portfolio of customer accounts, negotiating repayment solutions and resolving complex enquiries while ensuring compliance and excellent customer experience. Recovered USD 1M+ in a single quarter and ranked in the Top 1% performers, earning 12 Elite Collector Awards.
Customer Service Executive
Hinduja Global Solutions
Aug 2015 - Mar 2017 (1 year 7 months)
Handled 16–17 customer enquiries per day via phone and email, resolving account issues promptly while meeting service level agreements. Collaborated with supervisors and support teams to resolve escalations and ensure accurate customer documentation.
Engineering Intern
Honda Cars India Ltd.
Assisted cross-functional teams with operational documentation and reporting. Supported quality improvement and administrative activities, developing strong organizational, analytical, and teamwork skills.
Education
Degrees, certifications, and relevant coursework
IIT Kanpur
Course, AI & Machine Learning
Ongoing course in AI & Machine Learning.
Jagannath University
Bachelor of Technology, Mechanical Engineering
2011 - 2015
Bachelor of Technology in Mechanical Engineering with specialization in Supply Chain Management and Automobile Manufacturing.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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